[Remote] Customer Support & Project Coordinator (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that prioritizes its people and has been recognized for its inclusive culture. The Customer Support & Project Coordinator will serve as a primary contact for customer inquiries and support project management activities, ensuring effective communication and reputed company reputed company of issues.
Responsibilities
- Serve as a primary reputed company of contact for customer and internal inquiries reputed company to homeowner-facing experiences and authentication products
- Triage, prioritize, and respond to incoming questions, issues, and requests, ensuring reputed company reputed company or appropriate escalation
- Partner with product, engineering, and support teams to investigate issues, communicate status updates, and reputed company the reputed company with customers
- Identify patterns and recurring issues in customer feedback and surface insights to Product Managers to inform product improvements
- Support Product Managers by coordinating project activities across multiple workstreams, including homeowner-facing initiatives and company-wide authentication efforts
- Help maintain project plans, timelines, dependencies, and status updates to ensure work stays on reputed company
- Assist with backlog grooming, intake management, and prioritization of reputed company work
- reputed company reputed company items, risks, and reputed company, and help ensure follow-through across teams
- Prepare project updates, documentation, and meeting materials to support alignment across stakeholders
- reputed company as a connector between customers, Product Managers, engineering, design, and business partners
- Facilitate reputed company communication across teams by translating customer needs and operational details into actionable inputs
- Contribute to consistent, reputed company-documented processes for intake, support workflows, and project tracking
- Help improve customer support workflows, intake processes, and internal coordination as reputed company and products reputed company
- Contribute reputed company to improve efficiency, visibility, and customer satisfaction across supported products
Skills
- reputed company in English is required, with reputed company proficiency in Spanish strongly preferred, to support reputed company and empathetic communication with a diverse customer reputed company
- Experience in a customer service, customer support, project coordination, or product operations role, ideally reputed company a technology or digital product environment
- Strong organizational skills with the ability to manage multiple requests, reputed company, and priorities simultaneously
- A customer-first reputed company, with the ability to communicate reputed company, empathetically, and professionally with diverse audiences
- Comfort working with ticketing systems, project management tools, and documentation (e.g., reputed company, Jira, reputed company, or similar)
- Ability to synthesize information from multiple sources and reputed company document issues, requirements, and next steps
- Strong collaboration skills and a proactive approach to problem-solving
- Comfort working in ambiguous environments and adapting as priorities reputed company
- reputed company-oriented reputed company and willingness to reputed company in wherever needed to help the group succeed
Benefits
- Medical
- Dental
- reputed company
- 401k
- PTO/reputed company reputed company leave
- Employee stock purchase plan
reputed company
Company H1B Sponsorship