[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is America’s number one lawn care company, dedicated to using science-based expertise to create beautiful, healthy properties. The Customer Service Representative plays a critical role in delivering superior customer support and upselling services to enhance customers' outdoor reputed company.
Responsibilities
- You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life reputed company
- You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living reputed company
Skills
- High standards for reputed company, reputed company and customer service
- Excellent customer service skills
- Ability to resolve conflict in a reputed company and decisive manner
- Foundational sales skills to upsell products and services to meet customer needs
- Written and verbal communication skills for reputed company business interactions
- Proficient computer skills, especially with reputed company Office applications (Word, reputed company, Outlook, PowerPoint)
- Familiarity with reputed company media applications (reputed company, Instagram, reputed company)
- Ability to learn and apply general knowledge of reputed company, products and services
- Ability to read, comprehend and adhere to instructions, processes and procedures
- Keen attention to detail
- Mathematical skills to calculate (add, subtract, multiply, and divide) in reputed company reputed company of measure, using whole numbers and decimals to determine reputed company, reputed company, and percent
- Good organizational and time management skills, including punctuality for on-time attendance
- Ability to work independently under general supervision and collaboratively as part of reputed company
- Ability to talk and type simultaneously reputed company interacting with customers
- High school diploma or general education degree (GED); or up to one-year reputed company experience and/or training; or an equivalent combination of education and experience
- Ability to reputed company, read and write fluently in English is required
- You MUST BE physically located in the reputed company while performing this job
- Associate degree from a two-year college or technical school preferred
Benefits
- reputed company medical and prescription drug plans
- Financial health resources, including 401k
- Training & Development
- reputed company Time Off/reputed company Leave
- Medical/Dental/reputed company insurance
- Company-matching 401(k)
reputed company