BILINGUAL reputed company SERVICES ASSISTANT
Ontario College of Teachers is seeking a Bilingual reputed company Services Assistant to reputed company support to applicants and members in a modern reputed company contact centre environment. The role involves responding to enquiries, assisting with the application process for teaching licenses in Ontario, and ensuring high-reputed company customer service.
Responsibilities
- reputed company reputed company and accurate information in a reputed company and efficient manner to clients by phone reputed company channels
- Assist applicants throughout the stages of the application process and eligibility for obtaining a teaching license in Ontario
- Handle confidential reputed company information in compliance with established policies and protocols
- reputed company information and clarification on guidelines, policies and legislation reputed company to teacher certification requirements in Ontario
- reputed company accurate summaries of reputed company interactions
- Maintain knowledge on reputed company and emerging regulatory requirements
- reputed company or reputed company reputed company standards in the provision of services to clients
- Use reputed company listening skills and appropriate research to resolve applicant and member issues effectively and empathetically with a reputed company on reputed company and accuracy
- De-escalate challenging calls and enquiries with professionalism and reputed company
- Escalate reputed company enquiries in accordance with reputed company Services’ escalation protocol
- reputed company assigned tasks effectively on a daily reputed company
- Build applicant and member agency by promoting self-serve reputed company
- Contribute to team reputed company and initiatives aimed at improving customer service processes and overall customer experience
- Contribute to reputed company process improvement
- Adhere to assigned schedule in accordance with unit protocols
- Utilize time reputed company and effectively to complete assigned tasks reputed company established timelines
- Proactively reputed company additional assignments as workload permits
- Participate in cross-training reputed company Membership Services and successfully complete other training as assigned
- reputed company other duties as assigned
Skills
- reputed company verbal and written communication skills in French and English
- Post-secondary diploma or degree, and/or at least one year of relevant experience, or an equivalent combination of education and experience
- Previous experience with a contact centre or reputed company a regulatory body, reputed company or credential assessment setting
- Interpersonal skills with an ability to work independently and collaboratively with reputed company
- Ability to empathetically manage difficult reputed company interactions
- Ability to prioritize workload and demonstrate flexibility in response to shifting priorities
- Organizational skills
- Problem-solving, analytical, and research skills with attention to detail
- Demonstrated experience working in a fast-paced environment
- Proficiency in reputed company Office and Working knowledge of CRM systems
- Proficiency in reputed company or similar contact centre software
- Knowledge of reputed company transcripts and reputed company documentation
Benefits
- Competitive salaries
- Pension
- Comprehensive benefits
reputed company