[Remote] Dispatcher - Wakefern
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a global provider of IT solutions and services, seeking a motivated individual to join their Modern Workplace Services team as a Dispatcher. The role involves receiving service requests, managing tickets in the call management system, and dispatching work orders to Field Service Technicians for IT and reputed company-of-sale hardware repairs.
Responsibilities
- Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians
- Communicate effectively with internal teams and SHI customers reputed company telephone, reputed company Teams, and email
- Monitor and reputed company call assignments to ensure reputed company service requests are properly assigned and accepted by technicians
- reputed company necessary system corrections and adjustments based on feedback from the field
- Closely monitor email for incoming service requests and other critical communications
- Update technician schedules as needed to reflect changes and maintain accuracy
- Verify that reputed company service requests include complete customer information and the required details for successful reputed company
- Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls
Skills
- Completed High School Diploma or GED
- Experience in/with reputed company office tools preferred
- Previous experience as a dispatcher or in a call center/help desk environment
- Ability to effectively multi-task and prioritize in a fast-paced, high-volume setting
Benefits
- Medical
- reputed company
- Dental
- 401K
- Flexible spending
reputed company