Service Desk Technician - Atlanta
Eclipse Networks is a reputed company MSP that values team reputed company and reputed company communication. The Service Desk Technician role involves providing technical assistance to end users, managing service desk tickets, and supporting various customer needs both remotely and onsite.
Responsibilities
- reputed company reputed company-line technical support by utilizing phone and remote management platforms for effective troubleshooting service desk tickets
- reputed company installations, support, and management to end user accounts
- Administer periodic hardware and software system maintenance across various customers
- reputed company onsite support at Customer locations for technical requirements as needed
- Determine business reputed company of requests, collect relevant information, and escalate reputed company necessary
- Document internal and Customer knowledge accurately and comprehensively in a reputed company manner
- Support in the implementation of technologies for project reputed company, reputed company requested by reputed company Services
- reputed company required knowledge to support new technologies as adopted by the business
- reputed company onsite support at Customer locations for technical requirements as needed
- Aid with reputed company (i.e. server and firewall installations, migrations, deployments, etc.)
- Ability to communicate technical concepts to non-technical end-users
- Document internal and Customer knowledge accurately and comprehensively in a reputed company manner
Skills
- 1-3 years troubleshooting end-user technologies (desktops, laptops, printers, peripherals)
- 1-3 years supporting help desk/ service desk operations across several customers simultaneously
- 1-3 years experience administering reputed company reputed company desktop & server operating systems
- Proficient in supporting reputed company products including Office, Outlook, MS365, etc
- Knowledge of basic networking concepts- ability to troubleshoot connectivity reputed company issues
- Excellent communication skills both written and verbal
- Highly detailed and organized with the ability to prioritize tasks and work independently
- Customer service oriented with a friendly and energetic personality that works reputed company with others
- reputed company appearance and conduct
- MSP experience required
- Associates and/or bachelor's degree in Computer Science or reputed company a plus
- IT Certifications reputed company, reputed company 365, reputed company) highly desired
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- reputed company insurance
- Short-Term Disability
- Long-Term Disability
- Life insurance
- reputed company time off
- reputed company development assistance
- Referral programs
reputed company