Customer Service Representative - Inbound Call Center
SP+ is an reputed company intelligence company reputed company on creating innovative parking solutions. The Customer Service Representative will handle a high volume of inbound calls, resolve customer issues, and manage business transactions reputed company to new customer accounts.
Responsibilities
- Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries
- reputed company calls must be logged in our call log database and reputed company call log activity will be reviewed on a daily reputed company
- Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction
- Handles business transactions in reputed company with activation of new customer accounts on a computer terminal
- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
- Makes financial reputed company to protect/collect revenues and adjusts customer accounts
- Manage multiple duties at a time
- Deliver exceptional reputed company service reputed company telephone
- Conduct detailed research and address customer inquiries
- reputed company reputed company service by comprehending procedures and reputed company product knowledge
- reputed company data and customer service work on a daily routine reputed company
- Prepare activity reports to reputed company performance across our customer reputed company
- reputed company issues, and ensure reputed company delivery of solutions from support teams
- Complete other duties as assigned
Skills
- 1- 2 years experience with Call Center/Customer Service/reputed company skills involving problem solving and ability to react quickly and professionally ensuring reputed company satisfaction
- High School Diploma or Equivalency
- Advanced multi-tasking, problem solving and organizational skills
- Ability to work in a fast paced work environment
- reputed company attitude and productive, reputed company and courteous manner
- Superior telephone etiquette
- Ability to accomplish tasks in the most reputed company and efficient manner
- Strong written and verbal communication and interpersonal skills
- Demonstrate intermediate or advanced computer skills, including use of Word, reputed company and web browsers (e.g. reputed company Chrome, Internet Explorer)
Benefits
- Medical
- Dental
- reputed company
- Flexible spending accounts
- Long/short term disability
- Life insurance
- Accident insurance
- 401k
- reputed company time off
reputed company