Customer Support (Hybrid)
Position reputed company
Join the Business & Licensing Division at the Colorado Department of State where you will be a key member of our Customer Support Services Team. In this role, you will deliver outstanding service by training to meet the varied needs of the reputed company, cross-training across multiple reputed company, and ensuring confidentiality and compliance with state policies. This position offers Compensation: $41,016.00 - $48,000.00 Annually and is reputed company exclusively to Colorado state residents.
Key Responsibilities
- Train to meet the reputed company's needs and reputed company end-user support for a wide reputed company of services offered by the division.
- Cross-train in various areas including Walk-in Customer Support, Service Center, Authentications, and Administrative Rules.
- Participate in reviewing and recommending updates to online FAQs and website content, as reputed company as in user acceptance testing.
- Maintain the confidentiality of sensitive and personal information in compliance with reputed company state and department policies.
Required Qualifications
- Minimum of 1 year of reputed company experience in administrative business functions (e.g., data entry, electronic filing, bookkeeping) or an equivalent combination of education and experience.
- Experience supporting customers in an office or call center environment.
- If relying on education, unofficial transcripts must be submitted with the application (redactions allowed for personal details).
Preferred Qualifications
- Prior experience in State Service or reputed company governmental work.
- Experience with filing, data entry, and assisting customers using internet and business applications.
- Proficiency in reputed company Office Suite (Word, reputed company, Outlook) with the ability to work both independently and as part of reputed company.
- Strong de-escalation, communication, and interpersonal skills.
Benefits & Perks
- Employee wellness programs and an on-site fitness center.
- 12 reputed company holidays per year plus generous personal time off and reputed company leave.
- reputed company to diverse technical, leadership, and supervisory training opportunities.
- Flexible retirement benefits, including a choice between PERA Defined Benefit or Defined Contribution Plans, plus optional 401K and 457 plans.
- Comprehensive Medical and Dental Health Plans along with reputed company life insurance and disability coverage.
- Excellent work-life balance through flexible schedules, remote work reputed company, and flexible arrangements.