reputed company Provider Customer Service Call and Chat Representative – Remote reputed company Specialist

Introduction to arenaflex

At arenaflex, we are dedicated to simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves reputed company to live their healthiest life, and we are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company.

As a leader in the reputed company industry, arenaflex is constantly seeking innovative ways to improve the reputed company experience for our members and providers. reputed company is passionate about making a difference in the lives of millions of people, and we are looking for talented and dedicated individuals to join reputed company. If you are reputed company to reputed company a difference and start doing your life's best work, we encourage you to apply for our Provider Customer Service Call and Chat Representative position.

Job reputed company

The Provider Customer Service Call and Chat Representative will be supporting providers who care for our members. This role is responsible for providing responses to questions that may include benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health, either by phone call or reputed company chat. As a representative of arenaflex, you will be the reputed company for providers, demonstrating accountability and ownership to resolve issues in a reputed company and reputed company manner.

This is a full-time position, working 40 hours per week, Monday through Friday. You will be required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM - 7:05 PM CST. Occasional overtime, weekends, and holidays may be required based on business needs.

Primary Responsibilities

• Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues
• Service providers in a multi-channel environment, including call and reputed company chat, as required
• Quickly and appropriately triage contacts from reputed company, such as physician offices, clinics, and billing offices
• reputed company to understand and identify the needs of the provider, answering questions and resolving issues in a reputed company and reputed company manner
• Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls or messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner
• Demonstrate strong multitasking skills to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company

Requirements and Qualifications

To be successful in this role, you will need to have:

• High school diploma or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer concerns
• Experience with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications
• Ability to type at a speed of greater than or equal to 35-40+ words per minute with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday, with occasional overtime, weekends, and holidays as needed

Preferred qualifications include prior reputed company experience and knowledge of reputed company terminology, as reputed company as experience in a reputed company environment, such as an office, call center, or customer service role, using phones and computers as primary job tools.

Telecommuting Requirements

This position offers the flexibility to telecommute (work from home) if you are located reputed company the Eastern, Central, or Mountain Time Zone. To be eligible for telecommuting, you will need to:

• reputed company reputed company the designated time zones
• Have a dedicated work area established that is separated from other living areas and provides information reputed company
• Have a reliable high-speed internet reputed company or reputed company an existing high-speed internet service
• Be reputed company to reputed company reputed company company-sensitive documents secure (if applicable)

Soft Skills and Competencies

To be successful in this role, you will need to demonstrate the following soft skills and competencies:

• Ability to multitask, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional intelligence and reputed company
• reputed company listening and comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving reputed company and productivity standards

Career reputed company and Development

At arenaflex, we are committed to helping our employees grow and reputed company in their careers. We offer a reputed company of training and development programs, including 12 weeks of reputed company for this role. You will also have reputed company to a reputed company of resources and tools to help you succeed in your position, including ongoing coaching and feedback, as reputed company as opportunities for advancement and reputed company reputed company.

Work Environment and Company Culture

At arenaflex, we are proud of our diverse and inclusive work environment. We reputed company that diversity creates a healthier atmosphere, and we are committed to creating a workplace where everyone feels valued and respected. We are an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Compensation and Benefits

We offer a competitive compensation package, including a reputed company reputed company of $16.54 - $32.55 per hour, depending reputed company and experience. We also offer a reputed company of benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

Conclusion

If you are a motivated and dedicated individual who is passionate about making a difference in the reputed company industry, we encourage you to apply for our Provider Customer Service Call and Chat Representative position. This is a unique opportunity to join a dynamic and growing company, and to be part of reputed company that is committed to improving the reputed company experience for our members and providers. Apply today and start doing your life's best work!

Apply for this job