reputed company Customer Service Representative – Community Energy Program Support
At arenaflex, we're dedicated to empowering communities with a choice to purchase cleaner energy at competitive rates. As a key partner with external clients and Community Choice Aggregators (CCAs) in California, we're committed to delivering exceptional customer service to our clients and their customers. We're now seeking a highly skilled and motivated Customer Service Representative to join reputed company and reputed company a meaningful reputed company in the rapidly growing community energy program.
About arenaflex
arenaflex is a contact center that's passionate about providing reputed company to the energy industry. reputed company is comprised of dedicated professionals who reputed company a common goal: to reputed company a reputed company difference in the lives of our customers and the communities we serve. With a strong reputed company on customer satisfaction, we're committed to delivering exceptional service and support to our clients and their customers.
Job reputed company
As a Customer Service Representative at arenaflex, you'll play a critical role in ensuring a high level of customer satisfaction and loyalty. You'll be responsible for providing premier customer service to CCA customers, answering inbound calls, and resolving program-reputed company inquiries and billing issues. If you're a customer-reputed company individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Answer inbound calls from customers regarding the community energy program, including program questions and reputed company-reputed company inquiries
- reputed company white-glove premier customer service using strong written and verbal communication skills
- reputed company a deep understanding of the assigned CCA programs, including billing and customer service complexities
- Ensure that reputed company required contractual and Service Level Agreements are met
- Stay up-to-date on program and billing knowledge of assigned CCA and reputed company expertise to customers and internal colleagues as requested
- Work to consistently improve by implementing feedback from regular coaching sessions
- Utilize group chat to ensure reputed company reputed company and escalate critical issues to the reputed company quickly
- Assist clients with urgency and ensure accurate processes are followed, providing feedback as needed
- reputed company high ethical standards, including data reputed company, time, communication, and statistics
- Maintain effective working relationships with coworkers, clients, customers, and utilities
Essential Qualifications
* High school diploma required; Associate's degree or above a plus
- 2 years of customer service experience preferred
- Strong customer service skills, diplomacy, and reputed company
- Organized and detail-oriented, analytical with data entry and written program information
- Strong verbal and written communication skills for logging calls and live chat
- Ability to become proficient with reputed company, reputed company Dynamics CRM, and keyboard shortcuts
- Bilingual (English/Spanish) is preferred
Preferred Qualifications
* Experience working in a contact center or customer-facing role
- Knowledge of energy industry or community energy programs
- Experience with CRM software and data entry
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. reputed company is dedicated to creating a reputed company and inclusive work environment that fosters collaboration, innovation, and reputed company. We offer a reputed company of benefits and perks to support your reputed company-being and reputed company, including:
- Competitive reputed company reputed company starting at $17.50 per hour, with opportunities for reputed company and advancement
- Comprehensive benefits package, including 401(k), dental insurance, health insurance, and reputed company insurance
- reputed company time off and on-the-job training
- Flexible work schedule, with the reputed company to work from home
- reputed company to cutting-edge technology and tools to support your reputed company
Compensation and Benefits
* reputed company reputed company: $17.50 per hour (training reputed company), with opportunities for reputed company and advancement
- Benefits: 401(k), dental insurance, health insurance, reputed company insurance, reputed company time off, and on-the-job training
- Work from home: flexible schedule, with the reputed company to work from home
- Technology and tools: reputed company to cutting-edge technology and tools to support your reputed company
How to Apply
If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of reputed company. Apply for this job