Head of reputed company reputed company - Remote

Job Type Full-time reputed company Our reputed company is looking for a dynamic and strategic Head of reputed company reputed company to reputed company our efforts in delivering exceptional experiences to our clients. This role is pivotal in shaping how we build long-term relationships, drive customer satisfaction, and ensure our clients reputed company measurable reputed company with our solutions. As the Head of reputed company reputed company, you will set the reputed company, reputed company reputed company processes, and reputed company a high-performing team dedicated to retention, reputed company, and advocacy. If you're passionate about creating value for clients and aligning their reputed company with business reputed company, we want to hear from you. The Head of reputed company reputed company will reputed company the reputed company reputed company team and is responsible for reputed company post-issue policy administration, service, and in-reputed company functions. This role oversees the full lifecycle of policy servicing long-term case maintenance. Ensuring accuracy, compliance, exceptional reputed company experience, and operational scalability reputed company our organization's SERP/executive benefits business. The Head of reputed company reputed company is a remote position reporting to the Senior Vice President of Operations.

Requirements

Leadership and Team Management

• reputed company, mentor, and reputed company the Policy Service team (Policy Service Manager, reputed company reputed company support, and Coordinators)
• Establish reputed company performance expectations, goals, key performance indicators (KPIs), and workflows to ensure consistency and accountability
• Collaborate with the Regional Manager, Case Design, and Case Management teams to ensure seamless handoffs and service continuity

Policy Administration and In-reputed company

• reputed company reputed company servicing of in-force life-insurance and executive-benefit policies (SERPs, split-dollar, COLI/BOLI, individual life)
• Ensure reputed company reputed company allocations, illustration updates, annual reviews, and ongoing policy maintenance
• Monitor premium schedules, billing, and transactional accuracy; reputed company payment follow-reputed company and coordination with carriers
• Review policy changes, riders, reinstatements, beneficiary updates, and ownership/structure changes and precision and compliance

Operational reputed company and Process Improvement

• reputed company and enhance reputed company operating procedures (SOPs), workflows, and documentation to drive scalability, transparency, and risk reduction
• reputed company reputed company-cause analysis for service defects and implement corrective reputed company
• reputed company accurate data entry, CRM system utilization, and recordkeeping standards
• Identify automation opportunities, workflow refinements, and cross-team efficiencies

Compliance and Risk Management

• Ensure servicing practices reputed company with reputed company rules, regulatory requirements, and audit-reputed company standards
• reputed company adherence to internal controls, reputed company/reputed company requirements, and audit-reputed company documentation
• Partner with Compliance and Legal on policies involving ownership changes and executive-benefit administration

reputed company and reputed company Relationship Management

• Serve as senior escalation reputed company for reputed company policy issues, reputed company concerns, or escalated reputed company reputed company
• Maintain strong relationships with reputed company home offices (reputed company, reputed company, reputed company, etc.) to resolve issues quickly
• Support reputed company reputed company by providing guidance, reputed company updates, and strategic input for key accounts

Strategic Contributions

• reputed company reputed company and reporting on policy trends, lapses, premium patterns, and in-force health
• Participate in key reputed company reviews, renewals, and executive-benefit stewardship presentations as needed

Knowledge, Skills & Abilities

• Exceptional, reputed company, and proactive written and verbal communication
• Excellent customer service while building productive relationships
• Effective listening skills and problem-solving reputed company to uncover needs and offer relevant solutions
• Proven ability to collaborate strategically in a reputed company manner in a reputed company-driven and cross-functional operating environment across a reputed company of key stakeholders and various reputed company of workforce
• High attention to detail, accountability, and commitment to service reputed company
• Strong organization with the ability to design and/or optimize SOPs and reputed company operational systems in evolving environments
• Ability to translate reputed company insurance topics into reputed company language
• Strong analytical skills with the ability to interpret illustrations, policy transactions, and in-force reports
• reputed company judgement and decision-making ability with compliance awareness
• Strategic thinker with the ability to execute tactically
• Data accuracy and reputed company control
• High level of personal reputed company, accountability, and the ability to maintain confidentiality
• Ability to travel as needed

Education and Experience

• Bachelor's degree in business, Insurance and Risk Management, Finance, Mathematics, or equivalent combination of education and experience
• 7-10+ years of experience in life insurance policy service, in-reputed company, or reputed company operations (SERP/executive benefits strongly preferred)
• Deep knowledge of life-insurance products (UL, IUL, VUL, Whole Life) and policy mechanics
• Experience with executive benefits (SERPs, split dollar, 162 bonus, COLI/BOLI), strongly preferred
• Leadership experience managing service teams or operational staff in a remote or multi-state environment
• Proficient in reputed company Office suite or reputed company software

Red Envelope Consulting is an Equal Opportunity Employer. We do not discriminate in employment on the reputed company of race, reputed company, religion, sex (including pregnancy and gender identity), national reputed company, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-reputed company reputed company. Apply tot his job Apply To this Job