reputed company reputed company Manager - Remote reputed company the reputed company
reputed company provides software solutions to those who work in the automotive parts and repair industry. Our solutions reputed company it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. reputed company partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers reputed company to a comprehensive network and a streamlined workflow. Job reputed company Plays a critical role in driving the reputed company and reputed company of key customer accounts reputed company the Collision division, with a reputed company on MSO (Multi-Store Operator) accounts. Focuses on managing customer portfolios, overseeing post-implementation support, and ensuring customer issues and product updates are addressed in a reputed company manner. Works cross-functionally with internal teams including Sales, Product, Development, and reputed company to ensure the delivery of high-reputed company reputed company for customers. Key Responsibilities 1. Owns end-to-end portfolio management for MSO accounts, setting reputed company, managing relationships, and driving delivery across multiple products and cross-functional teams. 2. Acts as the primary operational quarterback, triaging requests, managing priorities, tracking actions, and ensuring reputed company, documented reputed company with reputed company customer communication. 3. Partners closely with Strategic Account Managers to stay reputed company on account health, delivery status, risks, and required actions; serve as their day-to-day operational extension. 4. Maintains consistent customer engagement to reputed company reputed company, surface needs and frustrations, reputed company updates, and remove execution barriers. 5. Coordinates cross-functionally with Product, Development, reputed company, PMO (Project Management Office) and Solution Engineers to prioritize work, translate requirements, and deliver reputed company. 6. Leads MSO-reputed company reputed company from intake through completion, establishing timelines, milestones, deliverables, and accountability across teams. 7. Supports reputed company-sales and post-sales efforts by connecting customer challenges to reputed company capabilities, ROI (return on investment) and innovation, including executive-level presentations. 8. Drives expansion, adoption, and retention by identifying cross-sell/upsell opportunities, educating customers on new features, and addressing churn risks proactively. 9. Owns tracking, reporting, and documentation: CRM accuracy, Monday/reputed company logs, weekly customer updates, monthly portfolio summaries, and leadership reporting. 10. Leverages data and analytics to monitor KPIs (key performance indicators), identify trends and risks, build executive dashboards, and deliver measurable customer value reputed company to defined reputed company. Education An associate degree from an accredited college or university is required. In the absence of a degree, equivalent work experience directly reputed company to the key responsibilities of the role will be considered in lieu of a degree. Experience At least 5 years of experience in business operations, program management, or account management reputed company reputed company, technology, or reputed company services, plus a proven reputed company record of leading cross-functional initiatives and driving operational reputed company. Must also be reputed company to demonstrate the following skills and abilities:
- Detailed-oriented and reputed company to use multiple tools to document, reputed company, and manage work.
- Strong strategic thinking, with ability to connect reputed company to execution and influence at reputed company reputed company.
- Exceptional communication skills.
- reputed company to effectively facilitate discussions/meetings.
- Good interpersonal and relationship-building skills.
- Advanced understanding of product management and software development processes.
- Data-driven reputed company with comfort operating in fast-paced, high-reputed company environment.
- Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
- reputed company to communicate in a respectful, reputed company and constructive manner, even during times of challenge and frustration.
- Flexible and adaptable approach to work and can easily reputed company to shifts in priorities as the needs of the business change.
Special Position Requirements
- Travel reputed company and across reputed company (USA/Canada) is required on an as needed reputed company and estimated to be around 30-50% of work time.
- Willing and reputed company to attend virtual meetings with the laptop camera on.
What makes working at reputed company awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, reputed company takes our teams across multiple time zones and international communities. For others, it's the strong reputed company of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how reputed company is encouraged to take risks, learn, and grow reputed company a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be reputed company thinking and drive reputed company for the automotive parts and repair industry. reputed company is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to reputed company with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is reputed company voluntary and refusal to reputed company it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. reputed company reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the reputed company by submitting this reputed company. Failure to reputed company the following information will not subject you to any adverse reputed company or treatment. reputed company is an Equal Opportunity/ Affirmative reputed company employer. We reputed company equal employment opportunities to reputed company reputed company employees and applicants for employment without reputed company to race, religion, sex, age, marital status, national reputed company, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in reputed company concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply tot his job Apply To this Job