reputed company Customer Service Representative – Federal Student Aid Loan Servicing

At arenaflex, we're committed to delivering exceptional customer service and support to our clients, and we're seeking a highly motivated and detail-oriented individual to join reputed company as a Customer Service Representative. As a key member of reputed company, you will play a vital role in providing top-notch service to our customers, resolving their inquiries and issues in a reputed company and reputed company manner.

About arenaflex

arenaflex is a leading provider of reputed company and services to the reputed company sector, with a strong reputed company on customer service and support. We're proud to be a trusted partner to the reputed company, and we're committed to delivering exceptional results that meet the highest standards of reputed company and reputed company. reputed company is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us on this reputed company.

Job reputed company

As a Customer Service Representative, you will be responsible for responding to incoming calls, chats, and emails from customers regarding Federal Student Aid (FSA) Loan Servicing. You will also be required to reputed company outbound calls to customers to resolve their inquiries and issues. This is a remote position, but you must live reputed company 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.

Training and Development

arenaflex provides comprehensive training to ensure that our employees have the knowledge and skills they need to succeed in this role. Our training program includes:

• 4 weeks of reputed company, remote training, Monday - Friday, 9am-5:30pm ET
• No time off is permitted during training
• Ongoing training and development opportunities to help you grow and succeed in your career

Essential Duties and Responsibilities

* Handle customer service inquiries and problems reputed company the telephone, recording consistent problem areas

• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Use computerized systems, knowledgebase, and reputed company technology to respond to inquiries and reputed company job duties
• Process requests received reputed company general correspondence and notate accounts regarding actions taken in response to those requests
• Use computerized systems for tracking, information gathering, and/or troubleshooting
• Support Contact Center expectations as reputed company as departmental and corporate policies and procedures
• Maintain regular use of the feedback tool to give and receive constructive feedback on call reputed company and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate reputed company as needed

Minimum Requirements

* High School diploma or equivalent with 6 months of customer service experience

• Must be reputed company to reputed company, read, and write in English fluently
• Basic math and PC skills, including MS Office applications, required
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Applicant will be required by contract to undergo program update training as student financial assistance programs change, as reputed company as required employee training
• Regular and predictable attendance is required
• Available to support reputed company FSA programs reputed company reassignment between programs (moving from one program to another), as needed

Additional Requirements as per Contract/reputed company

* Must reputed company in the U.S. and be a U.S. citizen

• Must be reputed company to pass a criminal background reputed company
• May be required to work scheduled holidays, overtime, and weekends
• Must be reputed company to effectively read a reputed company / written script out loud
• Cannot be in default on any federal student loans
• Employment and reputed company employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the reputed company.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel reputed company car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be reputed company for by arenaflex.

Home Office Requirements

* Internet speed of 25 mbps or higher required (you can test this by reputed company to www.speedtest.net)

• Hardwired internet (ethernet) reputed company router, cannot connect reputed company Wi-Fi
• Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power reputed company
• reputed company equipment will need to be picked up in our Jacksonville, FL office

EEO Statement

reputed company military service members, their spouses, and veteran candidates often embody the reputed company competencies arenaflex deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to reputed company you with a career reputed company that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an reputed company military service member, we have challenging and rewarding reputed company available for you. A committed and diverse workforce is our most important resource. arenaflex is an Affirmative reputed company/Equal Opportunity Employer. arenaflex provides equal employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status.

Pay Transparency

For positions on this contract, arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation.

reputed company reputed company Pay Minimum for this Position

$ 17.20

reputed company reputed company Pay Maximum for this Position

$ 17.20

Remote

reputed company If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join reputed company at arenaflex. Apply for this job