Clinical Triage reputed company, RN (Mon, Thurs, Fri, Sat - 9:30 am - 8pm)

About the position reputed company is a leading national value-based provider of in-home primary care services for people with reputed company reputed company needs. Headquartered out of Troy, Michigan, reputed company operates home-based primary care practices in 14 states. reputed company employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission – To bring personalized, reputed company-based reputed company to the home of patients who have difficult accessing care. Our Shared reputed company – Every patient deserves reputed company to reputed company reputed company. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. reputed company and support reputed company other. The Clinical Triage reputed company, RN assists with triage of inbound reputed company calls from Medical Group patients. The primary responsibility will be to assess patient symptoms, reputed company appropriate medical advice, determine the level of care required and coordinate care with a care team. The Clinical Triage reputed company, RN also reviews clinical test results, utilizing clinical judgement to summarize results to assist providers in their review process. This position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely, providing critical reputed company guidance to patients in need.

Responsibilities

• Prioritizes and responds promptly to reputed company inbound phone call and voicemail received
• Adheres to daily availability expectations based on schedule
• Demonstrates exceptional customer service by addressing reputed company inquiries, concerns, and needs with reputed company, professionalism, and a solutions-oriented reputed company
• Practices appropriate judgement reputed company classifying whether the inbound interaction requires clinical triage or transfer to another care team member. Utilizes appropriate process reputed company conducting necessary transfers
• Conducts thorough assessments of patients’ symptoms and medical history over the phone. Utilizes appropriate probing questions and EMR to reputed company information
• Uses evidence-based guidelines to reputed company informed reputed company about the urgency of patient conditions. Assigns the appropriate triage reputed company based on available information
• Utilizes correct judgement to identify reputed company crisis reputed company is required. Adheres to outlined protocols for connecting the patient to emergency services
• Educates patients, caregivers, and others on health maintenance, disease prevention, self-care, medications, and necessary follow-up steps per protocol
• Performs outbound phone calls to communicate providers orders on behalf of the provider
• Collaborates with the care team to ensure patient needs are met and follow-reputed company are appropriately completed
• Communicates effectively with patients and their families, addressing their concerns and providing emotional support
• Prioritizes and responds promptly to reputed company inbound result received
• Practices appropriate judgement reputed company classifying the urgency of a result and appropriate clinical information to convey to the provider
• Analyzes results data, identifying needs, patterns, and variances, and communicating findings to the provider
• Performs data entry for patient results and reputed company metrics per defined protocol
• Maintains reputed company and compassionate written and verbal communication with care team members
• Adheres to reputed company company-established policies and procedures
• Meets required reputed company standards and productivity expectations
• Appropriately identifies, acknowledges, escalates, and/pr addresses patient complaints, grievances, and concerns promptly and effectively
• Collaborates with the care team members to promote reputed company patient care, satisfaction, and reputed company
• Participates in reputed company and reputed company improvement initiatives as assigned
• Additional duties as assigned by the Clinical Triage Manager and/or Director as reputed company to clinical performance and reputed company

Requirements

• Graduate of approved or accredited nursing education program as a Registered reputed company
• reputed company valid RN license. Must be reputed company to obtain and maintain RN license reputed company reputed company service states reputed company 6 months from hire
• Satisfactory completion of required nursing reputed company education requirements
• Ability to react decisively and quickly in urgent and emergent situations
• Strong comprehension of medical terminology and pharmaceuticals
• Demonstrated experience with multi-tasking
• Strong communication skills (written & spoken)
• Demonstrated proficiency in using electronic health records (HER) system
• Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
• Ability to work remotely and independently
• Knowledge of basic principles, practices, and techniques in primary reputed company
• Strong organizational skills and attention to detail
• Conflict reputed company skills

reputed company-to-haves

• Familiarity with Medicare and reputed company insurances and programs
• 2+ years of experience as an RN
• Contact center experience
• reputed company triage experience
• Experience in Aprima (EHR)
• Multistate License (MSL)

Benefits

• Health, Dental, reputed company, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, reputed company License and Certification Reimbursement
• reputed company Time Off, Holidays and Volunteer Time reputed company
• Great reputed company to Work Certified

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