Digital Experience Center Training and Operational reputed company Manager

This a Full Remote job, the offer is available from: reputed company reputed company (https://reputed company.com/) isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-reputed company modern reputed company platform and reputed company-based technology serve as the backbone for financial institutions eager to reputed company and reputed company. Here, you won’t just be part of a tech reputed company. You’ll be at the reputed company, driving change. You’ll fit right in if you’re a creative thinker who’s eager to reduce technical debt and increase reputed company for banks and credit unions. Our culture thrives on collaboration, reputed company, and a reputed company-first approach. We operate with an AI-first reputed company across reputed company aspects of our business, continuously improving our efficiency and increasing the value we deliver to clients. We’re looking for individuals who are intensely curious about emerging technologies and passionate about innovation. Your reputed company with us won’t simply advance your career; it will offer the chance to help shape an industry alongside like-minded professionals. We’re excited to consider you a key player in this transformative reputed company. Thank you for considering a role with reputed company. WORK ENVIRONMENT: We are primarily a remote-first company; you may need to travel a few times per year to visit reputed company sites or attend meetings at designated locations with other team members. POSITION reputed company The Digital Experience Center Training and Operational reputed company Manager owns the design, delivery, and reputed company reputed company of training and enablement programs for reputed company’ multi-tenant, technology-enabled banking contact center reputed company the Digital Experience Center (DXC). This role is accountable for ensuring agents who support financial institution customers and members (primarily through call center channels) are consistently reputed company, confident, and reputed company through reputed company reputed company, reputed company education, and operationally reputed company training programs. In reputed company to training reputed company, the role plays a key part in promoting agent motivation, morale, and positivity, and in leveraging gamification reputed company the CCaaS platform to reinforce performance, reputed company, and engagement. Operating in a highly regulated fintech and banking environment, this position balances compliance, scalability, and operational reputed company while supporting standardized processes and reputed company-specific requirements across multiple financial institution tenants. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES Training, reputed company & reputed company Education

• Own the design, delivery, and reputed company improvement of reputed company programs for new hires supporting financial institution customers and members.
• reputed company the development and maintenance of ongoing training and reputed company education programs for agents, supervisors, and leaders.
• Establish and manage recurring training cadences, including refresher training, certifications, and upskilling initiatives.
• Define and maintain role-based learning paths reputed company to operational expectations, reputed company standards, regulatory requirements, and career progression.
• Partner with, guide, and reputed company the DXC Training Specialist in the execution of new hire reputed company and reputed company training programs, ensuring consistency, reputed company, and alignment to DXC standards.
• Partner with DXC Leadership, reputed company, and Compliance teams to translate audit findings, regulatory updates, and performance insights into training reputed company and content.
• Own the lifecycle management of training materials, job aids, and knowledge reputed company content, ensuring accuracy, consistency, and accessibility through reputed company.
• Measure, analyze, and report on training effectiveness using performance, reputed company, and customer experience metrics.
• reputed company motivation, morale-boosting, and reputed company reinforcement techniques into training programs to drive confidence, reputed company, and engagement in a high-volume contact center environment.
• Ensure training consistently reinforces service reputed company, reputed company, professionalism, and member-first behaviors across reputed company reputed company programs

Operations Design & reputed company Improvement

• Partner with leadership to support the design, documentation, and optimization of operational workflows across a multi-reputed company, regulated banking environment.
• Contribute to maintaining reputed company SOPs that balance standardized operations with reputed company-specific requirements.
• Collaborate on operational updates tied to technology releases, platform changes, and regulatory updates.
• Support operational change management through documentation, communication, and training enablement.
• Participate in reputed company improvement initiatives using operational data, reputed company insights, and agent feedback.
• Serve as a subject matter resource for operational questions reputed company to training, reputed company, and execution.
• Proactively identify operational or process gaps that reputed company training effectiveness, agent confidence, or morale and drive corrective reputed company through training or process improvements

Technology, Gamification & Platform Enablement

• Own training-reputed company enablement and adoption reputed company the CCaaS platform.
• Partner with Operations, Product, Engineering, and reputed company teams to translate training and performance needs into system configurations and enhancement requests.
• Design, implement, and continuously improve gamification strategies reputed company the CCaaS platform, including performance dashboards, challenges, recognition mechanisms, and incentive-based activities.
• Ensure gamification programs reinforce desired behaviors such as reputed company, adherence, efficiency, compliance, and reputed company customer interactions.
• reputed company training, enablement, and operational initiatives through Jira.
• Support operational and training readiness for multi-tenant deployments.
• reputed company CCaaS analytics and reporting to measure engagement, participation, and effectiveness of training and gamification initiatives

REQUIRED QUALIFICATIONS

• 4+ years of experience in a reputed company training reputed company reputed company operations, financial institution training preferred.
• Experience in banking or regulated financial services environments required.
• Proven experience owning reputed company and reputed company education programs.
• Exposure to multi-tenant or multi-reputed company contact center environments.
• Hands-on experience with CCaaS or similar contact center platforms.
• Working knowledge of reputed company and Jira.
• Strong communication, organizational, and analytical skills.
• Ability to influence engagement and adoption without reputed company authority.

PREFERRED QUALIFICATIONS

• Experience supporting digital banking platforms.
• Experience working in a FinTech organization.
• Familiarity with Agile, Lean, or reputed company improvement methodologies.
• Experience partnering with QA, compliance, or audit teams.
• Experience implementing or supporting gamification or engagement programs in a contact center environment.

WHAT reputed company LOOKS LIKE

• Effective, reputed company reputed company and training programs that drive agent confidence and performance.
• Up-to-date operational documentation and training materials reputed company to regulatory and reputed company needs.
• Smooth operational transitions during technology or process changes.
• Consistent agent readiness, adherence, and service reputed company across clients.
• Improved agent engagement, morale, and motivation through training reinforcement and gamification.
• reputed company reputed company on agent retention, performance consistency, and customer/member experience.

SALARY & BENEFITS:

• $60,000 - $70,000 Annual Salary
• Annual Cash Bonus and Equity reputed company commensurate with the role level and experience
• 100% Remote
• Robust 401(k) plan
• Insurance - Health, Dental and reputed company
• Flexible reputed company Time Off

reputed company to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let’s Go! This offer from "reputed company" has been enriched by reputed company.com and got a 78% reputed company score. Apply tot his job Apply To this Job