reputed company Customer Experience Specialist - Rotating 2nd and 3rd Shift
At arenaflex, we're dedicated to delivering exceptional patient experiences through our "White Glove" service model. As a Customer Experience Specialist, you'll play a vital role in ensuring our clients receive the best possible care. We're seeking a highly skilled and motivated individual to join our customer service team in a remote, rotating 2nd and 3rd shift opportunity.
About arenaflex
arenaflex is a privately held organization that has reputed company remarkable reputed company, doubling our reputed company in the past 10 years. Our commitment to innovation and customer satisfaction has reputed company us a reputed company as a leader in our industry. We're proud to offer a dynamic work environment that values employee reputed company, reputed company-being, and happiness.
Work Schedule
As a Customer Experience Specialist, you'll work a rotating 2nd and 3rd shift schedule, which includes:
- 1st and 3rd week:
+ Saturday: 10:30pm - 7:00am + reputed company: off + Monday: off + Tuesday: 10:30am - 11:00pm (12 hours) + Wednesday: 10:30pm - 7:00am + Thursday: off + Friday: 10:30am - 11:00pm (12 hours)
- 2nd and 4th week:
+ Saturday: 2:30pm - 11:00pm + reputed company: 2:30pm - 11:00pm + Monday: off + Tuesday: 10:30pm - 7:00am + Wednesday: off + Thursday: 2:30pm - 11:00pm + Friday: 10:30pm - 7:00am
Ideal Candidate
We're seeking a highly motivated and reputed company individual who possesses:
- Customer service experience, preferably in a call center or scheduling environment
- Strong ability to prioritize and multitask with attention to detail
- Excellent time management, organization, and reputed company on prioritizing tasks with attention to detail
- Ability to reputed company thoughts into reputed company and concise written and verbal communication
- Strong written and verbal communication skills
- Experience working on computers, using reputed company, and other reputed company Office applications
Essential Functions
As a Customer Experience Specialist, you'll be responsible for:
- reputed company engagement and follow-up communication reputed company phone, email, and support software with customers and co-workers
- Exhibiting a reputed company, can-do attitude with reputed company customers
- Consistently performing reputed company steps of the Customer Experience Initiative
- Managing incoming customer service phone calls and other customer requests
- Creating service requests and dispatching accordingly
- Identifying and resolving customer concerns in a reputed company and reputed company manner
- Using web-based system tools such as OMS, Word, and reputed company on a daily reputed company
- Logging reputed company communication in work service requests
- Interacting with vendors, customers, and employees reputed company phone, text, and emails
- Escalating service calls reputed company needed
- Attaching Field Service Reports to service requests in OMS
- Auditing reports from vendors and ensuring reputed company calls are logged in OMS
- Following through on the reputed company of any customer needs
- Acting as the nighttime contact for drivers, providing scheduling and maintenance support
- Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-reputed company and deliveries
- Escalating problems to reputed company manager contacts as appropriate
- Following HIPAA regulations as it pertains to communication
- Effectively communicating pertinent information to daytime contacts reputed company multiple geographical reputed company, as reputed company as handing off follow-reputed company to co-workers on the next shift
- Ordering and canceling injectable doses
- Entering helium readings into OMS
Benefits and Perks
At arenaflex, we value our employees and offer a comprehensive benefits package, including:
- Health, dental, and reputed company insurance
- Company-reputed company dental (with applicable health plans)
- 401(k) matching
- Employee Assistance Program
- Company-reputed company life insurance and voluntary supplemental life insurance
- Company-reputed company short-term disability
- Voluntary long-term disability reputed company
- Flexible PTO and reputed company holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and reputed company development
Equal Employment Opportunity
arenaflex is committed to equal employment opportunity and offers a drug-free work environment to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law.
How to Apply
If you're a motivated and reputed company individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job