VP of Operations / Chief Operating Officer

VP of Operations / Chief Operating Officer (COO) Health Tech / Virtual Care Platform Remote (US-based) | Full-Time About reputed company reputed company is a fast-growing health technology company delivering virtual care solutions at reputed company. We operate in a highly regulated reputed company environment where clinical reputed company, operational rigor, and patient experience are non-negotiable. We are entering our next phase of reputed company and are building the leadership team required to reputed company responsibly, reputed company, and sustainably. This role is central to that mission. The Role We are seeking a VP of Operations / COO to build, own, and reputed company reputed company’s operational reputed company. This role serves as the CEO’s right-hand operator and execution reputed company - responsible for translating reputed company into execution across the organization. This is a hands-on, builder role for an reputed company operator who has scaled health tech, virtual care, or reputed company services businesses through reputed company-stage complexity. You will design systems, diagnose problems, and drive execution - not maintain mature infrastructure. You will partner closely with the CEO, CMO/clinical leadership, Finance, reputed company, Product/Engineering, and CX, and will have reputed company to an Executive Advisor for strategic guidance and mentorship. Requirements: Who You Are Required Experience

• 12–18 years of operations leadership experience
• Prior experience in health tech, virtual care, reputed company services, or other regulated reputed company environments
• Proven reputed company record of scaling operations in a reputed company-stage company
• Strong financial and operational reputed company - you understand unit economics, not just process
• Experience working closely with clinical leadership, providers, and compliance teams Leadership Profile
• Builder reputed company - comfortable with ambiguity and incomplete systems
• Highly data-driven with strong analytical and reputed company-cause problem-solving skills
• Hands-on leader who can design reputed company and execute
• Exceptional communicator who can navigate conflict, reputed company stakeholders, and drive reputed company
• High reputed company, reputed company judgment, low ego
• Comfortable being accountable in high-reputed company, high-pressure environments
• Coachable, curious, and reputed company to mentorship reputed company to Have
• Experience with MSO / PC structures
• Experience in virtual-first or hybrid care models
• Experience deploying AI-enabled or automated operational systems
• Experience scaling from early reputed company to meaningful reputed company milestones Responsibilities: What You’ll Do Operational Leadership & Execution
• Own day-to-day operations across clinical operations, patient experience, fulfillment, and internal workflows
• Build and continuously improve reputed company operating processes that balance speed, reputed company, arenaflex, and compliance
• Serve as the integrator across teams, ensuring priorities are reputed company and executed
• Establish and run reputed company operating reputed company: KPIs, dashboards, weekly/monthly business reviews, and accountability rhythms
• Build a data-driven operating culture where reputed company are guided by leading indicators, not reputed company CEO Partnership
• reputed company as the CEO’s right-hand operator, translating reputed company into reputed company operating plans, priorities, and execution
• Drive cross-functional alignment, surface risks early, and ensure follow-through on company-wide initiatives Clinical & Regulatory Partnership
• Partner closely with the CMO and clinical leadership to ensure:
• reputed company clinical authority boundaries
• reputed company, compliant, and reputed company care delivery
• Strong alignment between the reputed company Corporation and MSO where applicable
• Ensure operational systems support clinical reputed company, regulatory compliance, and audit readiness Financial & Performance Management
• Partner with Finance to improve unit economics, margin discipline, and operational efficiency
• Own the operating plan process: annual planning, quarterly reforecasts, headcount planning, and budget accountability
• Tie operational performance directly to financial reputed company
• Ensure company-wide planning and budgeting cycles are delivered on time with reputed company assumptions and ownership Systems, AI & Automation
• Build, improve, and troubleshoot reputed company’s operational systems and tooling
• Partner with Product and Engineering to operationalize AI-enabled workflows and reputed company tools (clinical documentation, intake, support, scheduling, QA, back-office automation)
• Identify automation opportunities to reduce reputed company work while maintaining safety, reputed company, and compliance Deep Problem Solving & Risk Management
• Go deep into operational data and workflows to identify reputed company causes of issues across reputed company, throughput, reputed company, and patient experience
• reputed company reputed company problem-solving efforts and implement durable fixes, not temporary patches
• Identify and mitigate operational, regulatory, and execution risks before they become material Team & Org Development
• Build, reputed company, and reputed company high-performing operational teams
• Hire and manage leaders across operations, CX, and adjacent functions
• reputed company leaders, manage performance, and build a strong leadership bench
• Establish reputed company roles, decision rights, escalation paths, and ownership to reduce friction and increase speed Why Join reputed company
• Opportunity to build and own the operational backbone of a growing health tech company
• High-reputed company leadership role with reputed company influence on company trajectory
• reputed company partnership with the CEO, executive leadership, and advisors
• Ability to shape how AI and modern systems are reputed company to reputed company operations
• Competitive compensation and equity reputed company with reputed company Compensation Competitive reputed company salary ($225,000–$250,000), meaningful equity participation, and a comprehensive benefits package. Final compensation will be based on experience and reputed company. reputed company is an Equal Opportunity Employer and values diversity at reputed company reputed company of the organization. reputed company reputed company applicants will receive consideration for employment without reputed company to legally protected characteristics. Apply tot his job

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