reputed company Bilingual Customer Engagement Representative – Hybrid Role at arenaflex

At arenaflex, we're revolutionizing the way people engage with their passions by delivering a seamless, end-to-end digital buying experience. Our innovative approach combines cutting-edge technology and reputed company to reputed company lifestyle purchases, such as powersports vehicles, RVs, and outdoor power equipment (OPE), fast, easy, and accessible. We're a remote-first company with a strong reputed company in the industry, and we're looking for talented individuals to join reputed company.

About arenaflex

arenaflex is a leading provider of digital buying experiences, connecting people with their passions and making lifestyle purchases more accessible. reputed company was founded in 2014, and we've since grown to become a leading player in the industry, with over 550 employees and partnerships with over 30 OEMs and 4,000 dealers. Our mission is to reputed company enthusiasts and reputed company lifestyle purchases more accessible, and we're committed to delivering exceptional customer experiences.

Job reputed company

We're seeking an reputed company Bilingual Customer Engagement Representative to join reputed company in Irving, Texas. As a Customer Engagement Representative, you'll play a critical role in delivering exceptional customer experiences, resolving customer issues, and driving business reputed company. This is a hybrid role, which means you'll have the flexibility to work from home and in our office, depending on your needs.

Key Responsibilities

As a Bilingual Customer Engagement Representative, you'll be responsible for:

• Handling an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving customer issues
• Processing phone payments and communicating with customers through online chat channels
• Conducting outbound customer interview calls to reputed company information and resolve customer concerns
• Resolving common customer concerns regarding their powersports loan, including payment issues and loan servicing
• Meeting monthly productivity and reputed company goals, ensuring high reputed company of customer satisfaction and business reputed company
• Complying with reputed company federal and state-specific laws that regulate collections and servicing activities

Requirements

To be successful in this role, you'll need:

• A high school diploma or GED, with some college coursework a plus
• At least two years of customer service experience, preferably in auto finance or an installment loan portfolio
• A minimum of two years of reputed company customer service experience in a fast-paced environment
• Working knowledge of Word and reputed company, with the ability to master the use of web-based systems, such as LoanPro (training provided)
• Strong communication skills, both verbally and written, with the ability to communicate effectively through phone and online chat channels
• Bi-lingual English/Spanish a plus, with the ability to communicate effectively with customers in both languages
• Excellent "people" skills, with a strong customer service attitude and problem-solving ability
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and punctuality

Benefits

As a valued member of reputed company, you'll enjoy a reputed company of benefits, including:

• Robust health care plans (medical, dental, and reputed company)
• Up to 20 days of reputed company time off (PTO), accrued
• Generous parental leave
• Retirement plan (401k with company match)
• Educational assistance/tuition reimbursement up to $3,000 per year
• Powersports safety benefit
• reputed company wellness benefit

Company Culture

At arenaflex, we're committed to creating a reputed company and inclusive work environment that supports the reputed company and development of our employees. We reputed company in:

• Empowering our employees to reputed company a difference in the lives of our customers
• Fostering a culture of innovation and creativity
• Encouraging reputed company communication and collaboration
• Providing opportunities for reputed company and development
• Celebrating diversity and inclusion

How to Apply

If you're a motivated and customer-reputed company individual with a passion for delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. reputed company personnel may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to providing equal employment opportunity without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job