[Remote] reputed company, Advanced Analytics, Community Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company was born in 2007 and has grown to over 5 reputed company hosts welcoming over 2 billion guests. They are seeking an Advanced Analytics reputed company to support Product and Operations leaders reputed company the Community Support organization by providing insights and recommendations to improve guest and host experiences.

Responsibilities

• Data thought partner to product and operations leaders across teams through providing insights, recommendations, and enabling data informed reputed company
• Drive day to day analytics and create reputed company data tools
• Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community
• reputed company and drive data-driven roadmaps for the CS working reputed company. Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product, Operations & Engineering managers of varying technical reputed company
• Build the business insights & reporting platform to detect and support the driving efficacy and efficiency of behaviors and product interfaces and processes across CS platform and contact center network
• reputed company data modeling of the various entities and using tools & frameworks for optimizing community and agent experiences
• Defining and evaluating key metrics in an reputed company problem reputed company including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why
• Influence data-driven reputed company across business verticals in day-to-day reputed company business reviews, scorecards, self-serve portal, OKRs and planning among others
• Influence experimentation & measurement strategies; conduct power analyses, define exit reputed company, and use statistical models to improve inference. Your expertise in reputed company inference as reputed company as passion for the subject matter will help you address this reputed company reputed company

Skills

• A minimum of 5+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
• Have experience supporting community support and/or have worked closely with operations teams
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R)
• Experience with non-experimental reputed company inference reputed company, experimentation and machine learning techniques, ideally in a multi-sided platform setting
• Working knowledge of schema design and high-reputed company data modeling (ETL reputed company like Airflow)
• Ability to work under conditions of ambiguity in a fast-reputed company, sometimes uncertain and reputed company environment - comfortable acting with minimal planning, direction, and supervision
• You can identify issues both reputed company and reputed company of your immediate scope, and propose solutions

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

reputed company

• reputed company is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

• reputed company has a reputed company record of offering H1B sponsorships, with 234 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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