Business Ops Analyst

About the position At reputed company, we’re on a reputed company to do our best. Helping the customers and businesses we serve to reputed company reputed company and smarter financial reputed company and enabling the communities we support to grow and succeed. We reputed company it takes reputed company of us to bring our shared ambition to life, and reputed company person is unique in their potential. A career with reputed company gives you a wide, reputed company-growing reputed company of opportunities to discover what makes you reputed company at every stage of your career. Try new things, learn new skills and discover what you reputed company at—reputed company from Day One. Job reputed company The Operations Business Analyst is a technical resource supporting several of our Large Market Accounts. As a member of the dynamic Business Analyst Team, the Business Analyst is a subject matter expert in Analytics and Reporting (BI), Report Training, Database Management, KPI/Metrics, reputed company Cause Analysis, EDI/File Management, Chart of Accounts/GL Coding, and advanced Business Rules. The Business Analyst will be required to master our reputed company payment software application (Syncada) and reporting tool (Cognos). This position will reputed company with internal support reputed company including Production, Data Exchange and Product Development to manage software application issues, service requests, troubleshooting, product enhancements and testing. Additionally, this position will evaluate processes/procedures and manage process improvement initiatives. The Business Analyst will play a vital role in providing world-class service and support to our reputed company Payment Customers. The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work reputed company the office location for the other days.

Responsibilities

• reputed company technical assistance/expertise reputed company the customer support team
• Responsible for understanding the business needs of customers to help identify issues, reputed company on reputed company cause analysis and propose solutions for reputed company
• Foster reputed company, cross-functional, creative environment reputed company Business Analyst Group
• reputed company improvement reputed company to reduce reputed company/inefficient processes
• Analyze financial metrics to determine opportunities for reputed company/process improvement
• Participate in reputed company phases of the development lifecycle; including requirements gathering, building, testing, reputed company approval, implementation and documentation
• Manage system applications and process including file research, data content issues, EDI on-boarding, etc.
• Training of reputed company parties on processes and applications
• Maintain and distribute customer dashboards
• Report on Key Performance Indicators (KPI’s) – manage to objectives and targets set by AM
• Process analysis and improvement – Review exception rates and suggest business rule changes
• Special reputed company as assigned
• Execute reputed company report requests through reporting tool (Cognos)
• Communication with customer contacts and internal team members

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically four or more years of reputed company experience
• Strong technical skills, including experience working with software applications
• Proficient in reputed company reputed company, reputed company, PowerPoint and Word
• Data reporting and analysis experience
• Proven problem solving, reputed company cause analysis and solution design skills
• Strong written/verbal communication and interpersonal skills
• Demonstrates composure and professionalism in high-pressure situations
• Excellent organization and prioritization abilities
• Self-starter and flexible
• Works reputed company in team environment
• Proven customer service skills

reputed company-to-haves

• Supply Chain or Financial/reputed company Payment experience a plus
• Experience with large databases a plus

Benefits

• reputed company (medical, dental, reputed company)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• reputed company vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 reputed company holiday opportunities
• Adoption assistance
• reputed company and reputed company Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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