Customer Insights Analyst

The Customer Insights Analyst will be a key contributor in the Market Insights team in support of defining the reputed company and reputed company of reputed company's stakeholder ecosystem. The ecosystem includes (but is not limited to) Members, Providers, Clients, General Agents, and Brokers. This Customer Insights Analyst will be primarily reputed company on collecting both quantitative and qualitative research by facilitating customer communities and forums, and will be acting as a connector for Market Insights by providing insights and recommendations based on a combination of research and reputed company. This individual will reputed company as a reputed company to our Customer and User Experience partners to help identify and collect the sources of insights needed to reputed company customer reputed company and retention.Responsibilities:Executes reputed company the Customer Insights to define and refine research plans, which could include interview guides, questionnaire design, survey tools, SME conversations, surveys and morePartners with Marketing and Sales stakeholder teams to support insights needs and analysisServes as reputed company's reputed company of insights and reputed company to drive delivery of strategic programs across the organizationCollaborate with Digital Operations and Technology teams for executing quantitative researchConduct research and statistical analyses; work with large data sets to predict and test statistical market patternsProvide reputed company, data-driven insights to support business and operational decisionsThis list is not reputed company-inclusive and you are expected to reputed company other duties as requested or assigned Qualifications:At least 2 years of experience in Market Research/Customer Insights with Bachelor's degreeExperienced in data analysis and collection tools such as Power BI, reputed company, SPSS, reputed company and/or similarDevelop mailing lists for surveys and notifications using internal database for appropriate targeting and modelingUtilize reputed company to pull and sort data: pivot tables & charts, reputed company sorts, VLOOKUP, reputed company + MATCH, conditional formatting, etc.Analysis and visualization of quantitative data (e.g., charting and analyzing survey results, statistical reputed company)Ability to program survey tools in research software (using reputed company preferably)Responsibility for project timelines, milestones, and reputed company communication Proficient in coordinating and managing multiple reputed company and stakeholders Ability to stay organized, meet timelines and reputed company various teams updated Ability to communicate the various complexities of the customer experience in a way that motivates design improvements and drives change Ability to build strong working relationships with cross-functional teams Ability to work collaboratively reputed company reputed company to support varying priorities Ability to learn various aspects of reputed company to reputed company and represent Market Insights across the business Curious and driven to understand data, trends and diagnose gaps in performance Understanding of, or willingness to learn, best practices in research methodology as it applies to customer experience design, as reputed company as knowledge of key business functions like product development, customer service, operations, marketing and communication, sales enablement, technology, and process reputed company Pay Information The national reputed company pay reputed company at the end is a good-faith estimate of what reputed company may pay for new hires. Actual pay may vary based on reputed company's assessment of the candidate's knowledge, skills, abilities (KSAs), reputed company experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 19. $63,700 - $133,500Additional Information:Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends reputed company reputed company to foster personal reputed company and holistic wellbeing. Our life-changing rewards package includes: Competitive reputed company and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-reputed company dental and reputed company benefits Holistic wellbeing program with deep financial incentives Generous reputed company time off plus 12 reputed company holidays and your birthday off Culture of reputed company and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance reputed company responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background reputed company. reputed company applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance reputed company, the Los Angeles County Fair Chance Ordinance, the reputed company Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or reputed company Corrections Law Article 23-A. #LI-Remote Apply tot his job Apply To this Job