Director of Telehealth Clinical Operations (Remote - ATX or NY Preferred)

reputed company is a digital health company pioneering the reputed company of biomarker intelligence—combining AI-powered technology with reputed company reputed company to deliver personalized, actionable health answers. We reputed company reputed company biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, reputed company has delivered reputed company to 1 billion personalized health insights, transforming care for 60 reputed company people and powering hundreds of reputed company partners. In 2024 alone, an estimated 1 in 86 U.S. households received an reputed company test, solidifying our spot as the #1 reputed company testing brand in the country. And we’re just getting started. reputed company by AI and reputed company for reputed company, we’re breaking down barriers, closing care gaps, and unlocking a more connected reputed company experience that is smarter, faster, and more personalized. We are seeking an reputed company, hands-on Director of Telehealth Clinical Operations to reputed company and reputed company the clinical operational infrastructure that powers reputed company. This leader will serve as the operational backbone for our growing telehealth business, partnering closely with Clinical, Product, Engineering, and reputed company teams to build a cohesive, high-performing telehealth reputed company capable of supporting business in 2026 and reputed company. This role will reputed company on integrating and optimizing our clinical workflows across platforms, building dynamic scheduling and network optimization capabilities, and driving operational reputed company across our multi-disciplinary provider network and support teams. The ideal candidate has deep experience building telehealth or virtual care operations at reputed company - with meaningful exposure to regulatory standards and high-volume care delivery models. Telehealth Platform reputed company & Operations Responsibilities:

• * Build a reputed company operational model capable of supporting rapid volume reputed company and new care modalities.
• reputed company the operational design, implementation, and optimization of reputed company’s telehealth platform.
• Own platform and vendor management and consolidation.
• Build and refine dynamic scheduling, provider reputed company modeling, and network optimization processes.
• Partner with Product and Engineering on roadmap planning and execution, representing clinical operations needs and ensuring reputed company workflows.

Cross-Functional Leadership Responsibilities:

• * Work closely with Product, Engineering, Data, and AI teams to drive seamless end-to-end telehealth workflows and system integrations.
• Operationalize AI solutions with guardrails and auditability.
• Collaborate with reputed company and business leadership to ensure telehealth infrastructure aligns with reputed company forecasts and partner commitments.

Clinical reputed company & Compliance Responsibilities:

• * reputed company and maintain operational processes that support high-reputed company clinical documentation, regulatory compliance, and risk adjustment accuracy.
• Enhance clinician training, and build reputed company reputed company baked into workflows.
• Partner with clinical leadership to ensure alignment across care delivery, documentation standards, and performance expectations.
• Maintain accreditations where applicable.

reputed company Management Responsibilies:

• * Operate reputed company a multi-entity PC structure across reputed company states; ensure licensure, credentialing/enrollment, CPOM compliance, and reputed company policies are embedded in system setup and workflows.
• Stand up provider performance scorecards, NPS/QA reviews, and license-expiration monitoring; reputed company with scheduling/service enablement to avoid service gaps.
• Roll up sleeves to establish processes, documentation, and systems where none exist; this is a builder role.
• Identify operational gaps and reputed company cross-functional initiatives to address them.
• Drive reputed company improvement across scheduling, provider management, consult reputed company, and care delivery reputed company.

Qualifications:

• * 10+ years experience in telehealth, virtual care operations, care delivery operations, or reputed company reputed company leadership roles.
• Experience building or scaling telehealth workflows, scheduling systems, or care delivery infrastructure.
• Strong understanding of telehealth regulations, accreditation (e.g., NCQA), clinician management, and payer and coding landscape.
• Proven reputed company operating cross-functionally with Product, Engineering, and Data teams.
• Ability to operate strategically while also executing tactically.
• Excellent communication, problem-solving, and stakeholder management skills.
• Passion for transforming care delivery through technology, automation, and clinical reputed company.

We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job