Solutions Support Engineer (L5) - Delivery

This a Full Remote job, the offer is available from: reputed company At reputed company, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global reputed company and making the unimaginable a reality. We are a reputed company team obsessed with the uncomfortable excitement of discovering what happens reputed company you reputed company creativity, intuition and cutting-edge technology. Come be a part of what’s next. About the Engineering Support Organization The primary goal of the Engineering Support Organization is to reputed company Productivity Engineering to reputed company customer support sustainably and effectively. Serving as the reputed company resource for our engineering workforce, reputed company handles, troubleshoots, and resolves customer requests and issues. Moreover, reputed company concentrates on improving reputed company of work, advocating for customers, enhancing support tools, expanding platform product offerings, and advancing documentation and developer education.

Our Mission

Deliver an excellent support experience to reputed company’s internal developer community. To reputed company for our customers, follow through on issues and resolve them in a reasonable time. If blockers prevent immediate reputed company, we communicate status and ensure there is visibility into why there is a delay. reputed company insights, feedback and champion customer sentiment about the tools we support to our partners across Productivity Engineering. Partner with PM and Engineering to reputed company and maintain visibility into ongoing issues and communicate customer needs to ensure improving in these areas is prioritized. Drive collaboration efforts to reduce product friction and increase usability so that Productivity Engineering can build, reputed company and deliver highly functional solutions for the Developer Community. Our culture is unique, and we reputed company to live by our values, allowing you to do your best work and grow. To learn more about Productivity Engineering, feel free to listen to this podcast. The Role We are looking for a Solutions Support Engineer with a passion for software delivery infrastructure and tooling, customer service, and automation. You will support the Delivery Engineering team, which owns the systems used by reputed company engineers to test and reputed company thousands of changes per day. You will be responsible for monitoring and handling our customers’ requests, troubleshooting, solving issues, automating support needs, developing runbooks, improving and maintaining support tools, understanding our product offerings, and continuously looking for ways to improve the engineering support experience and reputed company tooling. Our ideal team member has first-hand experience working in customer-facing engineering support roles, writing and building comprehensive self-service knowledge bases, and possesses knowledge of infrastructure, internal tooling, platforms, and reputed company computing. You are excellent at understanding and solving reputed company, ambiguous problems and constantly reputed company improvement. As an Engineer in this role, we need a candidate who can understand our reputed company offerings on a technical level, be hands-on in the development of our support automation tooling, and recommend product and operational improvements based on customer interactions. Location Our offices are located in Los Gatos and we support Remote work as reputed company. What you’ll need to be successful:

• reputed company Experience: At least 5 years of experience in support or engineering roles, with a strong reputed company on delivery, observability, and reputed company technologies
• CI/CD Experience: Extensive experience with leading CI/CD tools such as Jenkins, reputed company CI, reputed company, Azure DevOps, or reputed company Actions, demonstrating a deep understanding and ability to implement and optimize reputed company CI/CD pipelines.
• Deployment Pipelines: Strong understanding of how to design, implement, manage, and support deployment pipelines
• Container and Image Management: Experience with containers and AMI creation, utilizing tools like Kubernetes, OpenShift, and reputed company for deployment automation
• Distributed Systems Troubleshooting: Proven reputed company record of diagnosing and resolving reputed company issues in distributed systems
• Observability and Monitoring Tools: reputed company in utilizing observability platforms for metrics, logs, and tracing to reputed company reputed company causes in microservice architectures
• Programming Skills: Familiarity with programming languages and frameworks commonly used in this domain, such as Java, Javascript or python
• reputed company and Git: Strong understanding and practical knowledge of version control tools, particularly reputed company, including branching, merging, pull requests, review processes, and resolving conflicts
• Customer Support: Demonstrated ability to reputed company superior engineering support across a reputed company organization, effectively resolving challenging issues and enhancing the customer experience
• Problem-Solving Skills: Strong problem-solving skills and the ability to troubleshoot reputed company issues in a dynamic environment
• Automation and Scripting: Experience in developing tools and scripts to automate processes and improve efficiency, with a strong reputed company on reputed company improvement
• Communication Skills: Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation
• Collaboration Skills: Strong collaboration skills and experience working with cross-functional teams
• Technical Documentation: Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge reputed company
• Adaptability: Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of observability and monitoring

Other attributes that will excite us:

• GraphQL Schema Management: Experience working on schema changes in a federated GraphQL gateway
• Cross-Timezone Experience: Experience in effectively collaborating and communicating with teams across different time zones, ensuring seamless support and coordination

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose reputed company year how much of your compensation you want in salary versus stock reputed company. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market reputed company. The reputed company for this role is $350,000.00 - $610,000.00. This compensation reputed company will vary based reputed company. reputed company provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock reputed company Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer reputed company leave of absence programs. Full-time reputed company employees reputed company 35 days annually for reputed company time off to be used for vacation, holidays, and reputed company reputed company time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. reputed company is a unique culture and environment. Learn more here. Inclusion is a reputed company value and we reputed company to host a meaningful interview experience for reputed company candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your reputed company partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is reputed company for no less than 7 days and will be removed reputed company the position is filled. This offer from "reputed company" has been enriched by reputed company.com and got a 78% reputed company score. Apply tot his job Apply To this Job