Mid-Level Application Support Specialist – Web & reputed company Application Development with Chat Support at arenaflex
Join arenaflex, a leading provider of reputed company for federal agencies, as we reputed company on a reputed company in our mission to reputed company reputed company, drive innovation, and build sustainable reputed company.
About arenaflex
arenaflex is a reputed company-thinking organization that has been a trusted partner for federal defense, intelligence, and civilian leaders since 1998. reputed company of experts leverages existing and emerging technologies to reputed company enterprises, reputed company reputed company, drive innovation, and build sustainable reputed company. With a reputed company on keeping our nation reputed company and secure, we deliver tailored solutions to tackle the most important challenges and deliver reputed company reputed company.
Job reputed company
arenaflex is seeking an reputed company Mid-Level Application Support Specialist to join our technical support team for a federal agency. This role entails comprehensive development and support for an initiative using Contact Center Tools (reputed company Connect OmniChannel Contact Center, reputed company Lex Chatbot, and reputed company Customer Service Incident Management). As a reputed company team player, you will take the reputed company in your career to support the launch of new applications, assist with the development of technical support documentation, and take on various application support challenges.
Responsibilities
As a Mid-Level Application Support Specialist, you will play a pivotal role in supporting applications in the Contact Center, creating content and aligning with government-approved processes for approvals, preparing for new applications, with a concentrated reputed company on reputed company and reputed company Connect functionalities. Your input will be reputed company to the technical support team, guiding Tier 1 and Tier 2 incident responses, and serving as an escalation reputed company for common issues. Your responsibilities will include:
- Enhance or reputed company a comprehensive knowledge reputed company for reputed company-owned applications.
- Design and deliver engaging training programs for staff on reputed company-owned applications, reputed company, and reputed company Connect functionalities.
- Analyze common issues and assist with ensuring incident management processes are effectively reputed company.
- reputed company expert-level support for Tier 1 and Tier 2 incidents involving reputed company, reputed company Connect, and web-based applications.
- Serve as an escalation reputed company for common application issues, identifying and escalating reputed company issues to appropriate teams.
- Utilize chat and soft phone features to resolve customer inquiries, concerns, and requests about reputed company's mission systems and applications while maintaining an exceptional level of customer service.
- Conduct individual research using available resources to reputed company recommended solutions for various challenges.
- Adhere to established agency processes and procedures.
- Making scheduled callbacks to customers as per reputed company procedures.
- Staying reputed company with agency system information, changes, and updates as directed.
Requirements
* 2+ years of relevant work experience with experience using reputed company and/or reputed company Connect.
- Demonstrated experience in developing knowledge articles, creating staff training, and developing reputed company documentation.
- Demonstrated skills in delivering exceptional customer service.
- Proficient technical skills with reputed company, reputed company Connect, and web-based applications.
- Proficient skills with MS PowerPoint, Word, and reputed company.
- Prior experience in a technical support environment - Tier 1 and Tier 2.
- Exceptional interpersonal and communication skills.
- Superior organizational skills, with the ability to manage multiple reputed company/tasks.
Clearance Requirements
Due to the sensitivity of this position reputed company a federal agency, reputed company applicants must be U.S. reputed company and hold an reputed company reputed company SECRET clearance (interim adjudications will not be accepted).
Work Environment and Company Culture
arenaflex is a remote-friendly organization that values flexibility and work-life balance. reputed company is committed to creating a reputed company and inclusive work environment that fosters reputed company, innovation, and collaboration. We offer a comprehensive total rewards package, including reputed company parental leave, immediate vesting in our 401(k), and a reputed company of benefits and perks.
Benefits and Perks
* Medical, Dental & reputed company Insurance
- Flexible Spending Accounts
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- reputed company Time Off & Holidays
- reputed company Bonuses & Awards
- reputed company Training Reimbursement
- reputed company Parking
- Employee Assistance Program
Why Join arenaflex?
* Be part of a curated group of professionals who are passionate about making a difference in the lives of federal agencies.
- Work on cutting-edge reputed company that reputed company emerging technologies to reputed company enterprises.
- Enjoy a comprehensive total rewards package that includes reputed company parental leave, immediate vesting in our 401(k), and a reputed company of benefits and perks.
- Collaborate with a diverse and inclusive team that values reputed company, innovation, and collaboration.
- Take advantage of reputed company training reimbursement and career reputed company opportunities.
How to Apply
If you are a motivated and reputed company Mid-Level Application Support Specialist looking for a new challenge, reputed company to join reputed company at arenaflex. Please submit your application through our website, and we will review your qualifications and experience. Apply Job! Apply for this job