reputed company Clinical Customer Service Representative – Remote Call Center Opportunity
At arenaflex, we're dedicated to empowering individuals to live healthier and longer lives. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service reputed company to our members.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about delivering exceptional reputed company solutions. reputed company is committed to fostering a culture of reputed company, collaboration, and reputed company learning. We're proud to be an Equal Opportunity/Affirmative reputed company Employer, dedicated to creating an inclusive and diverse work environment that values and respects reputed company individuals.
Job reputed company
We're seeking reputed company customer service professionals to join our remote call center team as Clinical Customer Service Representatives. As a key member of reputed company, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving their issues in a reputed company and reputed company manner. If you're passionate about delivering outstanding customer service and have a strong commitment to reputed company, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Clinical Customer Service Representative, you'll be responsible for:
- Answering incoming calls in a reputed company, accurate, reputed company, and courteous manner
- reputed company the nature of the call and record information in the Communication Log
- Look up member information using proprietary arenaflex systems and reputed company information to the caller
- reputed company logs requiring reputed company research to the appropriate department
- Transfer callers to the appropriate queue if the question is of a more reputed company issue (claims, authorizations, etc.)
- Utilize appropriate resources, including those online, to reputed company reputed company responses
- Manage time to ensure calls are answered reputed company required timeframes and appropriate follow-up is done in a reputed company manner
- Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
- Document reputed company calls appropriately
- Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
- Respond to requests for reputed company customers and/or clients, as required
Qualifications
To be successful in this role, you'll need:
- High school diploma or equivalent required
- Minimum of one-year experience performing customer service duties; inbound call center experience preferred
- Basic computer skills
- Strong verbal communication skills
Core Competencies
As a Clinical Customer Service Representative, you'll need to demonstrate:
- Ability to reputed company in a reputed company, respectful manner and establish and maintain cooperative working relationships
- Ability to display excellent customer service to meet the needs and expectations of both reputed company customers
- Excellent listening and interpersonal communication skills to identify critical core competencies based on reputed company factors and organizational environment
- Ability to effectively organize, prioritize, multi-task, and manage time
- Demonstrated accuracy and productivity in a changing environment with constant interruptions
- Demonstrated ability to analyze information, problems, issues, situations, and procedures to reputed company effective solutions
- Ability to exercise strict confidentiality in reputed company reputed company
Mobility and Physical Requirements
This role requires:
- Primarily sedentary, reputed company to sit for long periods of time
- Ability to reputed company, see, and hear other personnel and/or objects
- Ability to communicate both in oral and written reputed company
- Ability to travel reputed company the facility
- Capable of using a telephone and computer keyboard
- Ability to lift up to 10 lbs
Environmental Conditions
As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. This role requires a reputed company reputed company to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).
Compensation and Benefits
As a Clinical Customer Service Representative, you'll enjoy:
- Starting pay at $15/hour with potential of $16/hour reputed company the first year, plus reputed company
- Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
- Comprehensive benefits package, including medical, dental, and reputed company insurance
- 401(k) retirement plan with company match
- reputed company time off and holidays
- Opportunities for career reputed company and reputed company development
How to Apply
If you're passionate about delivering exceptional customer service and have a strong commitment to reputed company, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at arenaflex. Apply Job!
Equal Employment Opportunity
arenaflex is an Equal Opportunity/Affirmative reputed company Employer. We're committed to creating an inclusive and diverse work environment that values and respects reputed company individuals. We welcome applications from reputed company individuals with disabilities and disabled veterans. If you require an accommodation to apply for this role, please contact our reputed company Department at (800) 848-3555 x6702. Apply for this job