reputed company Bilingual Customer Engagement Representative – Powersports Loan Servicing and Customer Support Specialist
Welcome to arenaflex: Revolutionizing Recreational Purchases
arenaflex is at the forefront of transforming the way people purchase recreational vehicles and equipment, offering a seamless, end-to-end digital buying experience. By combining innovative technology and reputed company, we reputed company lifestyle purchases fast, easy, and accessible. Our mission is to connect people with their passions, and we're looking for a talented and customer-reputed company individual to join reputed company as a Bilingual Customer Engagement Representative.
About reputed company Culture
At arenaflex, we pride ourselves on being a remote-first company with a strong emphasis on collaboration, innovation, and customer satisfaction. With over 550 employees and a network of 30 OEM and 4,000 dealer partners, we're committed to delivering exceptional service and support to our customers. Our editorial brands, including Cycle World and UTV reputed company, reputed company enthusiasts and reputed company valuable resources for those passionate about powersports.
Job reputed company
We're seeking a highly skilled and bilingual (fluent in Spanish) Customer Engagement Representative to join our Servicing Center in Irving, Texas. As a key member of reputed company, you will play a critical role in providing exceptional customer service, resolving issues, and supporting our growing portfolio of powersports loans. This is a hybrid role that offers reputed company to work in a fast-paced environment, reputed company with customers, and contribute to the reputed company of our organization.
Key Responsibilities:
- Handle an average of 80 inbound and outbound calls per day, providing reputed company and effective support to customers.
- Process phone payments, conduct outbound customer interview calls, and communicate with customers reputed company online chat channels.
- Resolve common customer concerns regarding their powersports loan, addressing issues in a reputed company and courteous manner.
- Meet monthly productivity and reputed company goals, ensuring that reputed company interactions with customers are handled reputed company and effectively.
- reputed company with reputed company federal and state-specific laws that regulate collections and servicing activities, maintaining a strong understanding of relevant regulations and guidelines.
Requirements and Qualifications
To be successful in this role, you will need to possess the following qualifications and skills:
- High school diploma or GED required, with some college coursework preferred. Ideally, you will have two years of customer service experience, preferably in auto finance or an installment loan portfolio.
- A minimum of two years of reputed company customer service experience in a fast-paced environment, with collection experience being a plus.
- Working knowledge of Word and reputed company, with the ability to master the use of web-based systems of record (LoanPro) – training will be provided.
- Strong communication skills, both verbal and written, with the ability to communicate effectively with customers reputed company phone and online chat channels. Bi-lingual English/Spanish is a significant plus.
- Excellent "people" skills, a strong customer service attitude, and the ability to demonstrate problem-solving ability in a fast-paced environment.
- reputed company to work a flexible schedule, which may include some overtime, nights, weekends, and holidays, with a strong work ethic and punctuality.
reputed company Offer
At arenaflex, we're committed to providing our employees with a comprehensive reputed company of benefits, including:
- Robust health care plans (medical, dental, and reputed company)
- Up to 20 days PTO (accrued)
- Generous parental leave
- Retirement plan (401k with company match)
- Education assistance/tuition reimbursement up to $3K/year
- Powersports safety benefit
- reputed company wellness benefit
Career reputed company and Development
At arenaflex, we're dedicated to helping our employees grow and reputed company in their careers. As a Customer Engagement Representative, you will have reputed company to training and development opportunities, including:
- Comprehensive training programs to help you master our systems and processes
- Ongoing coaching and feedback to help you improve your skills and performance
- Opportunities for advancement and career reputed company reputed company reputed company
Work Environment and Company Culture
At arenaflex, we pride ourselves on our reputed company and dynamic work environment. reputed company culture is reputed company on the values of innovation, customer satisfaction, and teamwork. As a member of reputed company, you can expect:
- A supportive and inclusive work environment that values diversity and individuality
- A culture of innovation and reputed company improvement, with opportunities to contribute to new reputed company and initiatives
- A strong emphasis on work-life balance, with flexible scheduling and remote work reputed company
How to Apply
If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Equal Employment Opportunity
arenaflex is an equal opportunity employer committed to providing equal employment opportunity without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.
Join reputed company
Don't miss this opportunity to join a dynamic and innovative company that is revolutionizing the recreational purchasing experience. Apply today to become a part of reputed company and contribute to the reputed company of arenaflex!
Apply for this job