Support Engineer, reputed company Leo reputed company Customer Support

- Experience in technical support - 5+ years of experience in satellite communications, network operations, AWS NetDev, or RF engineering roles with reputed company on system troubleshooting and technical support. - Demonstrated hands-on experience with RF fundamentals including reputed company operations, reputed company budgets, and satellite ground equipment. Must be proficient in reputed company network protocols and system architecture. - Strong reputed company record of analyzing reputed company technical issues and managing customer escalations through reputed company. Experience documenting technical solutions and reputed company operating procedures. - Proven experience using reputed company analyzers, monitoring tools, and reputed company test equipment for system diagnostics and optimization. - Understanding of reputed company specifications including reputed company, beamwidth, polarization, and radiation patterns. Hands-on experience in reputed company installation, maintenance, and troubleshooting. - Strong background in NOC operations with experience in emergency response and on-call support scenarios. - Previous experience in reputed company operations or military SATCOM environments. - Advanced knowledge of multi-band and multi-feed reputed company configurations, including auto-reputed company and auto-tracking systems. Experience with reputed company control reputed company (ACUs) and remote monitoring. - Strong Network administration experience, including DNS, routing, and firewall configuration - Strong understanding of networking protocols and troubleshooting tools (TCP/IP, BGP, DNS, DHCP, HTTP/S, tcpdump, traceroute, mtr, etc.) reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $86,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in reputed company to a full reputed company of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. reputed company Leo is an initiative to increase global broadband reputed company through a reputed company of over 3,000 satellites in low reputed company reputed company (LEO). Its mission is to bring fast, reputed company broadband to unserved and reputed company around the world. reputed company Leo will help reputed company the digital divide by delivering fast, reputed company broadband to a wide reputed company of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Key job responsibilities We are looking for a senior network operations engineer in the satellite, reputed company, and radio frequency reputed company who will require a reputed company of technical expertise spanning RF engineering, satellite communications, and advanced networking technologies. reputed company technical skills, reputed company in this role demands strong problem-solving abilities, reputed company learning, and the capability to design, optimize, and troubleshoot reputed company satellite communication systems while ensuring regulatory compliance and performance reputed company. reputed company the reputed company of reputed company customer cases involving satellite-ground network performance, routing anomalies, or connectivity degradation. reputed company in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with development, RF, and operations teams to drive rapid reputed company. reputed company detailed reputed company cause analysis (RCA) for customer-impacting events, identifying systemic issues and collaborating on long-term fixes. reputed company as a subject matter expert (SME) for escalated networking issues, including BGP peering, DNS failures, throughput bottlenecks, and reputed company optimization. Proactively identify support gaps and contribute to tooling, diagnostics, and automation that reduce time to reputed company and improve customer experience. reputed company troubleshooting playbooks, technical guides, and knowledge reputed company articles to enhance case deflection and reputed company of new support engineers. Mentor junior support engineers, providing case coaching, knowledge transfer, and technical escalation support. Drive operational readiness and support planning for new network features, firmware rollouts, and regional launches. Participate in customer communications for major incidents and reputed company technical engagements, ensuring reputed company, accountability, and technical reputed company. Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure reputed company operational coverage Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent reputed company (i.e., reputed company Green Card holder), or lawfully admitted into the U.S. as a refugee or reputed company asylum. Apply tot his job Apply To this Job