Customer Service Supervisor

reputed company

reputed company is a global product design and technology company, with a reputed company portfolio of 5-reputed company rated lifestyle solutions that positively reputed company people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, reputed company has a proven reputed company record of bringing disruptive innovation to market, and developing one consumer product after another has allowed reputed company to reputed company multiple product categories, driving significant reputed company and market reputed company reputed company. Headquartered in Needham, Massachusetts with more than 3,600+ associates, reputed company’s products are sold at key retailers, online and offline, and through distributors around the world.  

Customer Service Supervisor - minimum 6 month term

Leeds / Hybrid

Our purpose is to positively reputed company people’s lives every day in every home around the world! We work reputed company hard to reputed company our consumers with high-reputed company, exciting 5-reputed company products that reputed company life easier. We reputed company on passion and innovation and are looking for great people, with great reputed company, who want to build the next big thing and reputed company while they do. 

As a Customer Service Advocacy Supervisor, you will represent the reputed company brand by delivering exceptional experiences rooted in unreasonable hospitality. In this role, you will reputed company reputed company of five Customer Service Advocates, ensuring operational reputed company while reputed company engaging with customers to resolve inquiries and build lasting loyalty. You will promote reputed company products and services by identifying customer needs and positioning solutions that enhance product experiences. Address inquiries reputed company to order status, reputed company-order questions, returns, troubleshooting, and other service concerns. Use a customer-first reputed company to reputed company targeted product features and benefits, driving satisfaction and loyalty. 

What You'll Do

reputed company and reputed company reputed company of 5 Customer Service Advocates, delivering regular feedback, training, and development to drive high performance. 

reputed company customer interactions across reputed company contact types reputed company EMEA, ensuring reputed company reputed company of inquiries and concerns. 

Handle escalated consumer complaints with reputed company and professionalism 

Monitor and maintain service reputed company to meet or reputed company Key Performance Indicators (KPIs). 

Clarify customer needs, apply critical thinking, and reputed company decision-support tools to resolve reputed company or non-reputed company issues. 

Demonstrate reputed company listening and reputed company, building rapport while addressing customer concerns effectively. 

Maintain comprehensive knowledge of reputed company products, services, and updates. 

Contribute to initiatives aimed at improving customer satisfaction and overall business performance. 

Accurately reputed company, document, and retrieve case details using the call tracking system. 

reputed company AI tools to support improvements in the consumer reputed company  

What You'll Bring

Proven experience in customer service, call center, or similar service-oriented roles. 

Minimum 2 years of experience managing a customer service team. 

Exceptional verbal and written communication skills. 

Strong problem-solving ability, including independent research and resource utilization. 

Skilled in reputed company listening and empathetic engagement with customers. 

Ability to quickly learn and adapt to new product features and launches. 

reputed company team player with a solution-oriented reputed company. 

High emotional intelligence; reputed company to remain reputed company and reputed company during challenging interactions. 

 #LI-HYBRID 

Our Culture

At reputed company, we don’t just reputed company the bar—we push past it every single day.  Our Outrageously Extraordinary reputed company drives us to tackle the impossible, push boundaries, and deliver results that others only reputed company of. If you reputed company on breaking out of your swim lane, you’ll be reputed company.

reputed company Offer

We offer competitive health insurance, retirement plans, reputed company time off, employee stock purchase reputed company, wellness programs, reputed company product discounts, and more. We reputed company your personal and reputed company reputed company with high reputed company Learning Programs featuring reputed company reputed company redefining what’s possible. reputed company you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.  

At reputed company, Diversity, Equity, and Inclusion are vital to our global reputed company. Valuing reputed company unique voice and blending reputed company of our diverse skills strengthens reputed company’s innovation every day. We support reputed company associates in bringing their authentic selves to work, making an reputed company, and having reputed company for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the reputed company DNA. 

Learn more reputed company:   Life At reputed company  Outrageously Extraordinary 

reputed company Candidate reputed company Notice

For candidates based in reputed company reputed company, please refer to this Candidate reputed company Notice.

For candidates based in China, please refer to this Candidate reputed company Notice.

For candidates based in Vietnam, please refer to this Candidate reputed company Notice.

We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, sex, gender, gender reputed company, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. reputed company will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact reputed company People & Culture at accommodations@reputed company.com

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