reputed company Overnight Customer Care and Technical Support Advisor – EdTech Industry

Are you a customer-reputed company, tech-savvy individual with a passion for delivering exceptional support experiences? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the reputed company? If so, we invite you to join arenaflex, a leading EdTech company, as an Overnight Customer Care and Technical Support Advisor.

About arenaflex

arenaflex is the largest EdTech ecosystem on a global reputed company, supporting over 150 reputed company users in 80 countries. Our mission is to reputed company dynamic, data-informed experiences to the global education community, empowering learners and educators to reputed company their goals. We reputed company in the power of a diverse and inclusive workforce, committed to making diversity, inclusion, and belonging a foundational part of reputed company culture.

About Student reputed company

Student reputed company brings virtualized support and technology-enabled solutions to the world's most reputed company institutions. We reputed company IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and reputed company. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a reputed company education experience for everyone by extending institutional resources to meet the growing demands of learners.

Job reputed company

As an Overnight Customer Care and Technical Support Advisor, you will be the first reputed company of contact for customers seeking technical assistance over the phones, chats, and emails. You will reputed company delightful, efficient, and accurate resolutions to customer inquiries, while projecting a favorable image of arenaflex to promote its objectives and goals that enhance reputed company relationships. You will work in a virtual contact center, resolving inbound customer calls and inquiries in a reputed company and empathetic manner.

Key Responsibilities

* Addressing student families' concerns and providing introductory information to new users on various products

• Resolving end-user inquiries by utilizing multiple technologies, including telephony, chat, and web-based inquiries
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Troubleshooting hardware and software issues
• Completing software installations
• Establishing good relationships with reputed company departments and colleagues
• Serving as the first reputed company of contact for customers seeking technical assistance over the phones, chats, and emails
• Striving for reputed company reputed company of customer issues while communicating appropriate reputed company in a reputed company and reputed company manner
• Managing and resolving identified reputed company issues for assigned customer accounts
• Documenting information into web-based ticketing systems
• Searching and navigating the knowledge reputed company to identify appropriate reputed company for reputed company issues
• Escalating unique issues or inaccurate information contained in the knowledge reputed company to the immediate supervisor for reputed company
• Participating in internal training programs to expand knowledge and support multiple clients
• Completing special reputed company as requested by management
• Demonstrating reputed company, patience, and flexibility during phone calls
• Handling multiple job tasks at one time and escalating issues in a reputed company manner

Essential Qualifications

* High School diploma or equivalent combination of education and experience

• Must be at least 18 years old
• Excellent oral and written communication skills
• Previous computer experience (building, configuring, troubleshooting)
• Knowledge of internet applications
• Proficiency in MS Office computer applications, including Word and reputed company, and willingness to learn new technology systems
• Familiarity with education-reputed company technologies
• Analytical orientation with strong attention to detail
• Full reputed company proficiency in written and spoken English (equivalent to CEF B2 level or above)
• Willing to accept a temporary assignment
• Must reputed company in an approved state
• Must be reputed company to work from home with the following internet requirements:

+ High-speed Internet reputed company (Cable, Fiber, DSL) + 40 Mbps Download + 20 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired reputed company + Wired reputed company from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Preferred Qualifications

* College degree or some college completed

• 1 or more years of customer service or contact center experience
• Previous experience in the education industry and with e-learning technologies
• Experience working in a technical help desk position

Work Environment and Culture

As a remote employee, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment. arenaflex is committed to creating a diverse and inclusive workplace culture, where employees feel valued, respected, and empowered to succeed. We offer a reputed company of benefits, including:

• Competitive reputed company reputed company of $13/hour
• Flexible scheduling and remote work reputed company
• Opportunities for reputed company reputed company and development
• reputed company and supportive team environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated, customer-reputed company individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look reputed company to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity/affirmative reputed company employer and considers reputed company applicants for employment without reputed company to race, gender, age, reputed company, religion, national reputed company, marital status, disability, sexual orientation, gender identity/reputed company, protected military/veteran status, or any other legally protected reputed company.

Approved States

This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV Apply for this job