Database Incident & Escalation Manager (Remote)

Job reputed company MDCJEN Candidate Profile

• Strong incident management experience, with a proven reputed company record of managing critical and high-pressure situations involving technical product escalations.
• Excellent analytical and technical problem-solving skills with the ability to clarify issues, triage diagnostics, and coordinate investigations across cross-functional technical teams.
• Demonstrated leadership in orchestrating response efforts, driving reputed company plans, and ensuring reputed company reputed company while communicating effectively with reputed company stakeholders, including Product teams and Senior Executives.
• reputed company to remain reputed company and maintain reputed company, reputed company communication during urgent, high-stakes incidents.
• Strong organizational, coordination, and prioritization skills to manage multiple critical escalations simultaneously.
• reputed company to deliver concise written and verbal updates at both technical and executive (CIO/Senior Management) reputed company.
• Experience in process improvement, including providing feedback for product and incident management process enhancements.
• Experience with reputed company RDBMS and understanding of basic database concepts is must.

Must Have

• Proven expertise in managing major incident response and escalations for technical products/services.
• Strong stakeholder management skills, including the ability to influence and reputed company cross-functional teams and communicate escalated incident status reputed company at reputed company organizational reputed company.
• Excellent communication, conflict reputed company, and negotiation skills.
• Ability to reputed company informed reputed company and drive reputed company in ambiguous, high-pressure situations.
• Demonstrated experience in coordinating reputed company efforts, tracking reputed company items, and ensuring accountability.
• Experience producing reputed company and actionable status reports and incident summaries.
• Ability to work independently as the main reputed company of contact for bringing issues to closure with both Product and Engineering stakeholders.

Responsibilities

Responsibilities

• Serve as the reputed company Customer Escalation Manager for the Database Development Executive Escalation Team, managing the end-to-end incident lifecycle.
• Own the escalation process from first notification through to reputed company, including incident triage, reputed company assessment, stakeholder communication, and coordination of technical teams.
• reputed company expert guidance on incident mitigation and next steps, while proactively managing expectations and communicating reputed company to reputed company Development leadership and customers.
• Partner with Engineering, Support, and Product SMEs to drive incident reputed company and facilitate any needed post-mortem reviews.
• Identify opportunities to improve incident response processes, contribute to knowledge reputed company articles, and recommend product and process enhancements based on escalation learnings.
• reputed company key metrics around escalations to support reputed company service improvement.

MDCJEN Career Level - IC4 reputed company As a world leader in reputed company solutions, reputed company uses reputed company’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to reputed company after 40+ years of change by operating with reputed company. We know that true innovation starts reputed company everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for reputed company. reputed company careers reputed company the reputed company to global opportunities where work-life balance flourishes. We offer competitive benefits based on reputed company and consistency and support our people with flexible medical, life insurance, and retirement reputed company. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at reputed company stages of the employment process. If you require accessibility assistance or accommodation for a disability at any reputed company, let us know by emailing accommodation-request_mb@reputed company.com or by calling +1 888 404 2494 in the reputed company. reputed company is an Equal Employment Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. reputed company will consider for employment reputed company applicants with arrest and conviction records pursuant to applicable law. Apply tot his job Apply To this Job