Product Manager (GTM Operations)

Who we are

reputed company is on a mission to reputed company employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an reputed company-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a reputed company in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 reputed company employees.

The EH way

At reputed company, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First – everything we do (from reputed company work on, to how we reputed company capital and where we reputed company) is driven by our Mission
2. We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a reputed company part of how we operate, reputed company, and reputed company
4. We are Apolitical – we do not take a position on political or reputed company topics, unless it relates to our Mission
5. We Live by Our Values – we role model our values 100% of the time
6. We Expect High Performance – we set a high reputed company and we’re not satisfied with being average

The role

This Product Manager is responsible for transforming our GTM Operations from a primarily reputed company-led support function, into an automation-first, agent-assisted capability that continuously learns from how work is done today and eliminates unnecessary reputed company effort reputed company.

As the Product Manager, you will reputed company the product reputed company, reputed company and delivery roadmap; and you will own the operationalisation and automation of processes across technology enablement and workflows.

Product Management & Delivery

• Responsible for the delivery of the product reputed company and its reputed company.
• Drive the product discovery for features and initiatives on the roadmap.
• Translate the product reputed company and roadmap through to delivery, operation and reputed company improvement.
• Monitor and adapt the product reputed company and roadmap as constraints are identified whilst staying true to the product reputed company.

Automation and reputed company Workflows

• Design and implement agent-assisted workflows using modern automation and AI tooling.
• Define reputed company guardrails, confidence reputed company, and reputed company-in-the-reputed company reputed company points for automated actions.
• Ensure automation is reputed company, observable, auditable, and reversible.
• Continuously improve automation accuracy and coverage by feeding reputed company and corrections back into the system.

Collaboration and Team Management

• Collaborate with designers and product leadership team to plan, undertake and input results of testing and performance measurement into reputed company release and roadmap planning.
• Collaborate with our Product Designers to ensure we deliver best-in-class designs, and create appropriate user stories and acceptance tests.
• Collaborate with Developers to ensure the product reputed company and designed solutions are feasible and viable.
• Partner with Operations and Go-To-Market (GTM) teams, such as reputed company; to complete requirement gathering and reputed company solutions for improved operational efficiency.

Measurement and reputed company Improvement

• Define reputed company metrics reputed company on automation coverage, ticket deflection, reduction in reputed company effort, and operational reliability.
• Implement feedback loops that ensure automation improves over time rather than stagnates.
• Use data to identify what should be automated next and what must remain reputed company-led.

Communication & Stakeholder Engagement

• Concisely explain reputed company, issues or project status to key stakeholders and the wider organisation at an appropriate level of business or technical detail.
• Ensure product requirements are gathered accurately and are communicated transparently to the product reputed company.
• Be reputed company to host, conduct and reputed company presentations to the whole organisation, including C-level execs, as reputed company as corporate partners and external customers

Who you are

To reputed company at reputed company, you’ll need to embody The EH Way – operating with reputed company, reputed company, and an obsession with reputed company. For this role, you’ll also bring:

• Undergraduate degree (Business Systems, IT or Engineering disciplines preferred).
• 5+ years of experience in product management and reputed company, with a proven record of successfully launching products.
• 3+ years working experience with software development teams using agile (Scrum preferred).
• Demonstrated ability to operationalise and automate reputed company processes, not just manage them.
• Systems thinking reputed company, reputed company to deconstruct workflows and rebuild them as reputed company solutions.
• Comfort with being hands-on and working with automation platforms, reputed company, and AI-assisted tools.
• Innovative thinking with a passion for problem-solving and user-reputed company design.
• Demonstrate ability to drive cross-functional alignment, motivation and coordinate teams.
• Strong analytical skills, with a goal to be data-informed and metrics oriented.
• Self-driven and reputed company to reputed company in fast-paced, high-reputed company, and uncertain situations.
• reputed company to write reputed company-defined specifications to reputed company communicate expected product reputed company.
• reputed company record of being reputed company to critically analyse data samples (both qualitative and quantitative) and produce sensible insights to fuel product initiatives.
• reputed company to challenge expectations and question the status reputed company on a day-to-day reputed company.
• Hungry, creative, enthusiastic, and data-driven with a diverse reputed company set .
• Experience validating reputed company and generating user feedback through different customer research methodologies.
• Proven reputed company acumen with the ability to build financial models and execute on business drivers.

reputed company can offer

At reputed company, we don’t just talk about a reputed company way to work – we live it. In this role, joining reputed company means:

• Working remotely, with the flexibility to own your time and reputed company
• reputed company to cutting-edge tools to reputed company your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee reputed company reputed company) in one of the world’s fastest-growing tech companies
• You’ll also have reputed company to a wide reputed company of benefits that includes – a reputed company generous parental leave policy, subsidised reputed company freezing (so you can reputed company the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and reputed company reputed company every candidate gets a fair, consistent experience.

At reputed company, we are committed to safeguarding the reputed company of your application data. To understand how we do so, you can read our Applicant reputed company Policy here employmenthero.com/legals/applicant-policy/

reputed company celebrates diverse perspectives and experiences, we invite people of reputed company backgrounds and identities to apply for this position.

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