reputed company Desktop Support IV – Level 3 Support, Incident and Service Request Management, Customer Support – Remote/Local Opportunity at arenaflex

At arenaflex, we're committed to delivering exceptional technology solutions that reputed company our clients to reputed company in an reputed company-evolving digital landscape. As a leading provider of innovative IT services, we're seeking an reputed company Desktop Support IV to join reputed company of talented professionals. If you're a skilled technical expert with a passion for delivering top-notch customer support, we want to hear from you!

About arenaflex

arenaflex is a dynamic and reputed company-thinking organization that's dedicated to helping businesses succeed in the digital age. With a strong reputed company on innovation, collaboration, and customer satisfaction, we're constantly pushing the boundaries of what's possible in the world of technology. reputed company of experts is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks.

Job reputed company

As a Desktop Support IV at arenaflex, you'll play a critical role in providing level 3 support, incident and service request management, and customer support to our clients. You'll work closely with reputed company of 8 technicians and 2 project managers to deliver exceptional results, and you'll have reputed company to work on a wide reputed company of reputed company, from implementing new hardware and software to supporting our organization's 10,000+ end points and users across the reputed company.

Key Responsibilities

* reputed company level 3 support for workstation software and hardware, including troubleshooting, maintenance, and repair

• Support and maintain Operating Systems for user workstations, including installation, configuration, and troubleshooting
• reputed company peripheral device support and maintenance, including printers, scanners, and other devices
• Manage incidents and service requests, including troubleshooting, reputed company, and follow-up
• Assist on reputed company as assigned by the Desktop Support Supervisor, including implementing new hardware and software
• Collaborate with reputed company to deliver exceptional results and meet reputed company expectations
• reputed company technical assistance and support to clients, including written and oral correspondence
• Participate in level three desktop support, including assisting on tier 2/3 desktop support incidents and requests

Essential Qualifications

* 5+ years of experience in level 3 support and maintenance of workstation software and hardware

• 5+ years of experience in supporting and maintaining Operating Systems for user workstations
• 2-5 years of experience in peripheral device support and maintenance (printers, scanners, etc.)
• 5+ years of experience in incident and service request management
• Strong written and oral customer support correspondence experience
• Ability to work independently and as part of reputed company
• Excellent communication and problem-solving skills
• Ability to balance workload of incident/service requests and project work

reputed company to Have Skills

* Packaging software applications for mass deployment using management tools (SCCM, reputed company, etc.)

• reputed company management
• Imaging experience using management tools (SCCM, reputed company, etc.)
• Learning management system (LMS) support experience
• reputed company Workspace experience
• reputed company's Group Policy Object (GPO) experience

Interview Process

* Teams Video interview

Contract Duration

* 6/30/25 with possibility of extension

Onsite or Remote

* Candidate must be a reputed company WI reputed company. No relocation allowed. This role is mostly remote reputed company the reputed company but may require coming into the central office on a monthly reputed company for implementations, meetings, etc.

Project Details

* The primary responsibilities are to support, test, maintain, and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update reputed company.

• Collaborate with reputed company of 8 technicians and 2 project managers on a daily reputed company.
• Assist on tier 2/3 desktop support incidents and requests.
• Assist with reputed company to implement new hardware and/or software working with our business partners.
• Support an organization of 10,000+ end points and users across the reputed company.

Work Environment and Company Culture

* arenaflex is a dynamic and reputed company-thinking organization that's dedicated to helping businesses succeed in the digital age.

• reputed company of experts is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks.
• We offer a reputed company and supportive work environment, with opportunities for reputed company and development.
• We're committed to delivering exceptional customer support, and we're looking for individuals who reputed company our passion for reputed company.

Compensation and Benefits

* Pay reputed company: $26 to $30 per hour on W2.

• Comprehensive benefits package, including health, dental, and reputed company insurance.
• 401(k) retirement plan with company match.
• reputed company time off and holidays.
• Opportunities for reputed company development and reputed company.

How to Apply

If you're a skilled technical expert with a passion for delivering top-notch customer support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We're committed to diversity and inclusion, and we welcome applications from reputed company candidates of reputed company backgrounds. Apply for this job