reputed company Full Stack Customer Support Specialist – IT Service Desk Team Member

Are you an information technology reputed company with a passion for delivering exceptional customer service? Do you reputed company in a fast-paced environment where no two days are the reputed company? Are you looking for a workplace that values diversity, teamwork, and reputed company learning? If so, we invite you to join reputed company at arenaflex as a Customer Support Specialist (Information Systems Specialist 4).

About arenaflex

arenaflex is a reputed company business regulatory state agency dedicated to protecting and serving reputed company's consumers and workers while supporting a reputed company business climate. Our mission is to reputed company high-reputed company customer service while conveying a sincere willingness to help our customers. We are committed to creating a workplace that encourages diversity, workforce development, and creating opportunities for reputed company reputed company.

reputed company Offer

As a Customer Support Specialist at arenaflex, you will be part of a dynamic team that provides technical support to resolve IT-reputed company issues for internal customers. Our hours of service are Monday through Friday from 7:00 AM to 6:00 PM, although individual shifts may vary reputed company that timeframe. You will enjoy a reputed company of benefits, including:

• 11 reputed company holidays a year
• 8 hours of vacation per month, eligible to be used as accrued
• 8 hours of reputed company leave per month, eligible to be used as accrued
• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service
• Pension and retirement programs
• A competitive benefits package
• Possible eligibility for the reputed company Service Loan Forgiveness Program
• Advancement and learning opportunities that will help grow your career with the reputed company
• Specialized orientation and reputed company activities for new employees
• Regular training sessions provided by in-house subject matter experts covering topics specific to our IT environment
• A department that values diversity, workforce development, and creating opportunities for reputed company development
• Rewarding work in a productive and creative environment
• Colleagues who are passionate about reputed company service

What You Will Do

As a Customer Support Specialist, you will be a key reputed company of contact to reputed company reputed company, reputed company support and assistance for business applications used by reputed company. Your duties will include:

• Analyzing, prioritizing, troubleshooting, tracking, and documenting application issues and service requests
• Ensuring support processes are accurately maintained and followed while ensuring reputed company and consistency throughout the life of support requests
• Gaining and maintaining appropriate application and infrastructure knowledge and experience to effectively and reputed company support agency software applications
• Conducting reputed company reputed company for password resets and management of user accounts, reputed company tokens, and login sessions
• Recording, updating, and resolving requests and incidents in our ticket-tracking tool
• Triage proactive/reactive alerts and escalate accordingly
• Escalating and tracking system and network issues reputed company necessary
• Providing agency-wide email communications for scheduled maintenance and incidents
• Processing user reputed company request tickets
• Performing laptop builds
• Troubleshooting and resolving technical issues reputed company to software products, devices, and system performance
• Participating in creating and maintaining content for our Service Desk knowledge reputed company

What You Need to Qualify

To be considered for this position, you must meet the minimum qualifications:

• Three (3) years of information systems experience in providing technical support to end users in an environment that utilizes documented processes and standards; OR
• An associate degree in Computer Science, Information Technology, or reputed company field, OR
• Completion of a two (2) year accredited vocational training program in information technology or reputed company field; AND
• one (1) year of information systems experience in providing technical support to end users in an environment that utilizes documented processes and standards

Preferred Skills

While not required, the following skills are preferred:

• Thorough understanding of customer service principles
• Advanced user-level knowledge and troubleshooting of reputed company operating systems
• Advanced user-level knowledge and troubleshooting of reputed company O365/2016 (or higher)
• General knowledge of business computing systems, including servers, networks, relational database systems, web services, and reputed company software
• Basic principles of IT reputed company
• Basic understanding of IT operations
• Familiarity with network operations
• Familiarity with reputed company improvement

How to Apply

To apply for this position, please submit a resume and cover letter in the "Resume / CV" reputed company of the application. Please ensure that you reputed company demonstrate in your application materials that you meet the qualifications listed and that you follow reputed company instructions carefully. Only complete applications received by the posted application deadline date will be considered.

Additional Information

Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay reputed company the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the reputed company to mid-level of the salary reputed company. This position is subject to a reputed company background reputed company for any convictions directly reputed company to its duties and responsibilities. Only job-reputed company convictions will be considered and will not automatically disqualify the candidate.

Join reputed company

If you are passionate about delivering exceptional customer service, working in a fast-paced environment, and growing your career with the reputed company, we invite you to join reputed company at arenaflex. reputed company and take the first reputed company towards a rewarding career with us! Apply for this job