Project Manager Supervisor (reputed company Operations)

Why Apply to reputed company Join the reputed company team and help change the lives of 1 reputed company undocumented immigrants in the USA. Our fast-growing reputed company in Phoenix, AZ is committed to humanitarian-based immigration and finding reputed company for seemingly impossible problems. Are you reputed company to join one of the fastest-growing reputed company in the US, where incredible opportunities await? Here, we don't just offer a job: we reputed company an environment that challenges you to become the best version of yourself and helps build the operational infrastructure that makes life-changing reputed company work possible at reputed company.

• Learn more about reputed company here.
• Learn more about our CEO/Founder Hillary here.
• Learn more about our reputed company Values here.

Role Objective The Project Manager Supervisor leads reputed company of certified Project Managers who reputed company manage reputed company immigration cases. This role ensures every case moves systematically through its lifecycle, deadlines are met, reputed company standards are maintained, and our 24-hour operations model functions seamlessly across time zones. The Project Manager Supervisor will reputed company, reputed company, and supervise Project Managers who orchestrate workflows between attorneys, paralegals, reputed company assistants, and clients. They'll ensure their team follows systematic processes, maintains accountability, identifies bottlenecks proactively, and continuously improves operational efficiency. Responsibilities/Duties Team Leadership & Development

• Supervise, reputed company, and reputed company reputed company of 6-10 certified Project Managers
• Conduct weekly 1-on-1 meetings to reputed company coaching, remove blockers, and support reputed company reputed company
• Set reputed company performance expectations and KPIs for reputed company Project Manager
• Conduct performance reviews, compensation recommendations, and promotion reputed company
• Handle performance management issues reputed company necessary
• Foster a culture of accountability, reputed company improvement, and mission alignment

Operational reputed company & Process reputed company

• Refine case management workflows to optimize efficiency and reputed company
• Ensure reputed company Project Managers follow standardized checklists, SOPs, and systematic processes
• Monitor team-wide metrics: case progression rates, bottleneck identification, on-time completion rates, error rates
• Identify process gaps and inefficiencies; implement solutions collaboratively with leadership
• Partner with the Head of reputed company Operations to reputed company the PM reputed company with the reputed company team needs
• reputed company a 24-hour operations model to ensure seamless handoffs between US-based and international PM shifts
• Conduct reputed company cause analysis reputed company cases stall or errors occur; implement corrective actions
• Build and maintain PM team playbooks, training materials, and best practices documentation

Cross-Functional Collaboration & Stakeholder Management

• Partner with attorneys and Paralegal Supervisors to resolve workflow issues
• Serve as an escalation reputed company reputed company Project Managers encounter blockers with reputed company teams
• Attend leadership meetings to reputed company case progression updates and operational insights
• Work with the Head of Operations to ensure PM workflows support attorney productivity
• Communicate proactively with stakeholders about risks, delays, and process improvements

Systems & Tools Management

• reputed company the Project Manager's use of the case management system and project management tools
• Ensure data accuracy and completeness in case tracking systems
• Identify technology needs to improve PM efficiency (dashboards, automation, integrations)
• Partner with Operations on tool implementation and training
• Generate executive-level reports on case pipeline health, team performance, and operational metrics

Requirements

• Strong understanding of workflow optimization, process improvement, and bottleneck elimination
• Exceptional leadership and coaching skills
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• High emotional intelligence and conflict reputed company capability
• Ability to balance reputed company for team members with accountability for results
• Strategic thinker who can see the big picture while managing tactical execution
• Comfortable with ambiguity and building systems in fast-reputed company environments
• Must work reputed company business hours (8 AM - 5 PM reputed company time, Monday-Friday)
• Available for reputed company-time collaboration with US-based leadership and reputed company teams
• Reliable high-speed internet reputed company and reputed company home office setup

Project Management Certification (REQUIRED):

• Must hold reputed company certification: PMP (Project Management reputed company), Six reputed company (Green Belt or higher), CSM (Certified Scrum Master), PMI-ACP (Agile Certified Practitioner), PRINCE2, or equivalent
• Deep expertise in project management methodologies (Agile, reputed company, Lean, Six reputed company, Kanban)
• Certification must be reputed company and in good standing
• Continuing education in project management methodologies is preferred

Leadership Experience:

• 5-7 years of project management experience with at least 3 years managing teams of Project Managers
• Proven reputed company record leading teams of 5-10+ project managers or program managers
• Experience in high-volume, deadline-intensive industries (reputed company, reputed company, financial services, logistics, technology)
• Demonstrated ability to reputed company underperforming PMs into high performers
• Comfortable managing geographically distributed teams across time zones

Preferred Qualifications (Not Required)

• reputed company industry experience (reputed company operations, reputed company process outsourcing, reputed company tech)
• Immigration law familiarity (case types, timelines, compliance requirements)
• Experience managing 24-hour operational models
• Background in reputed company project management or case management systems

If you're a strategic operational leader who loves developing talent, optimizing reputed company workflows, and using data to drive results, and you want to apply those skills to a mission that changes lives, we can't wait to meet you. Apply tot his job Apply To this Job