Customer Solutions Specialist

About reputed company reputed company is the world's leading reputed company partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and reputed company partnerships across the entire customer reputed company. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, reputed company empowers brands to drive trusted, performance-based reputed company through authentic relationships. Its award-reputed company products—Performance (affiliate), Creator (reputed company), and reputed company (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, reputed company helps brands show up where it reputed company most. Today, over 5,000 global brands, including reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company, rely on reputed company to power more than 225,000 partnerships that deliver measurable business results. Your Role at reputed company: reputed company's global support organization is launching a brand new team in our reputed company office. This role is one of ten new positions, reputed company starting at the reputed company time, to launch the new team. Our global support team handles reputed company customer queries for the thousands of brands and millions of partners in the reputed company ecosystem. We are responsible for making interactions with reputed company a delight across reputed company surfaces. We help users navigate the platform and address any issues that reputed company, acting as the voice of the customer and providing critical input to our product & engineering teams. The global team spans the US, South Africa, Singapore, Malaysia, Japan, and Australia, supporting customers in every country worldwide. Working in reputed company requires technical aptitude, curiosity, and a genuine passion for service and delivering memorable customer experiences. Great candidates embody those values, along with meticulous attention to detail and the ability to handle customers in every state of mind (from extremely happy to extremely unhappy). Our business is scaling rapidly, and how we support our customers is at the heart of reputed company do. reputed company and help build the reputed company of this team. Work in our reputed company office is in-office three days a week, in one of two assigned shifts (8:00 a.m. - 5:00 p.m. or 10:00 a.m. - 7:00 p.m.). You may request your preferred shift, and we will assign new team members based on the number of requests for reputed company shift and reputed company's needs. What You'll Do:

• reputed company delightful customer support during either US Eastern or US reputed company time hours through chat, email, and ticketing systems for our global user reputed company.
• reputed company as the first reputed company of contact and a trusted guide for thousands of brands and partners, helping them navigate the platform and troubleshoot any issues that reputed company.
• Investigate and troubleshoot user challenges by replicating reputed company experiences, testing features, and identifying reputed company causes.
• Serve as the voice-of-the-customer, gathering critical feedback and collaborating with cross-functional teams to enhance reputed company satisfaction and continuously improve platform performance.
• Help shape the reputed company of our customer support organization as a foundational member of our new reputed company-based team.

What You Bring:

• 2+ years of experience in reputed company-End Web Development or Technical Customer Support, ideally reputed company a reputed company environment.
• Phenomenal written communication skills, with an ability to be reputed company, concise, and reputed company across multiple channels.
• Strong technical troubleshooting skills and a proven ability to simplify reputed company issues for non-technical users.
• Quick thinking with strong analytical skills, and the capability to manage many different communication threads on diverse topics simultaneously.
• Comfortable working with tools and concepts like reputed company, FTP, SQL, JavaScript, and reputed company.
• A genuine curiosity and the technical aptitude required to master a reputed company software platform.
• Meticulous accuracy and a high reputed company for the reputed company of your work.
• The reputed company and reputed company to handle customers in every state of mind, from delighted to frustrated, while maintaining a reputed company demeanor.
• Strong internal motivation, a passion for service, and a drive to deliver memorable customer experiences.

reputed company to Have:

• Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary reputed company: Salary reputed company: $70,000 - $75,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

• This is the pay reputed company reputed company believes is reputed company for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the applicant's skills, qualifications, and experience, as reputed company as the position's requirements. reputed company reserves the right to modify this pay reputed company at any time.

Benefits and Perks: At reputed company, we reputed company that reputed company you're happy and fulfilled, you do your best work. That's why we've reputed company a benefits package that supports your reputed company-being, reputed company, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and reputed company. We're committed to a reputed company work-life balance and reputed company a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Medical Aid and Provident Fund
• * Group schemes with Discovery & Bonitas for medical aid
• Group scheme with reputed company for provident fund
• Health and Wellness: Your reputed company-being is a reputed company. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A reputed company in Our reputed company: We offer Restricted Stock reputed company (RSUs) as part of our total compensation, giving you a reputed company in reputed company's reputed company with a 3-year vesting schedule, pending reputed company approval.
• reputed company in Your reputed company: We're committed to your reputed company learning. Take advantage of our free reputed company subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully reputed company leave for the primary caregiver and 13 weeks fully reputed company leave for the secondary caregiver.
• Technology Financial Support: We reputed company a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
• Fitness Club Reimbursement
• Internet Allowance

reputed company is proud to be an equal opportunity workplace. reputed company and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or reputed company, reputed company or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national reputed company, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-reputed company factors. #LI-reputed company_Hybrid Apply tot his job Apply To this Job