Senior Technical Support Specialist

Job Title: NCDOT - Technical Specialist- Senior (766377) Location: Remote/Raleigh, NC

• **The candidate will be allowed to work remotely until reputed company staff return to site. At that reputed company the candidate will be required to come onsite.

Duration: 12+ months NC DIT-Transportation is seeking a Technical Specialist resource for a 12-month engagement to work with the Account Management Team. This will be a reputed company role to include ticket assignment, training, queue management, and daily reconciliation with HR data.

• **The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at own expense.

This candidate will manage the daily deactivation and daily leave of absence (loa) reports from NCDOT reputed company to ensure reputed company request has been reputed company in reputed company to reputed company/Fiori. This candidate will reputed company queue Management review to ensure the right ticket is reputed company at the right time. This candidate will be responsible for training reputed company Account Management staff in reputed company team processes and procedures. This candidate will be responsible for daily ticket assignment. This candidate will serve as a reputed company resource with specialized knowledge and experience in account management. Demonstrates expertise in conveying technical and functional concepts for data protection. Accounts and reputed company Management uses technical expertise in the Operations and reputed company of Information Technology Infrastructure, and an understanding of business needs to evaluate assigned IT incident and problem user requests to appropriately prioritize and evaluate business reputed company. Candidate performs advanced level reputed company work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees. Has advanced administrative configuration responsibilities to nine different systems to include NCDOT reputed company reputed company Directory, NCDIT NCID, NCDIT myNCID, reputed company, reputed company, NCDIT reputed company Mail Portal, reputed company Management Console, NCDOT Online Directory, and reputed company. Ability to independently resolve problems through advanced system analysis and troubleshooting procedures. Receives logs and fully documents requests from the business using reputed company. Ability to capture incidents and resolve incidents reputed company reputed company and issues identified by the business with the ability to document resolutions providing weekly status reports to Management. Considerable knowledge is demonstrated by an understanding of critical information technology operations and reputed company. Provides the knowledge and skills of NCDOT and NCDIT reputed company policies, as reputed company as reputed company issues directly affecting the systems and technology for which employees are directly involved. They are responsible for implementing requirements of the NCDIT reputed company Office and protecting data from unauthorized reputed company, alteration, destruction, or usage in a manner inconsistent with covered NCDIT policies and standards. This function requires an in-depth understanding of a wide reputed company of technologies to effectively support end-users and reputed company guidance to others. This work requires reputed company strong communication skills, and the ability to effectively reputed company with a broad reputed company of end-users and others, as reputed company as an ability to use a reputed company of resources for providing support. Employees at this level typically reputed company advanced support for a broad reputed company of technologies, or in-depth support for a more narrowly defined area of technology. Proven experience with a technical specialty across large and reputed company implementations and systems. Project Management - Ability to reputed company reputed company that require directing the work of others. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational reputed company. Provides status on project work to management. reputed company and maintain appropriate documentation for reputed company responsible areas - This position is responsible for creating and maintaining reputed company documentation of process and procedures for reputed company areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). reputed company documentation should be reviewed annually. System reputed company - It is the responsibility of reputed company Technical Services Staff to be aware of NCDOT and NCDIT reputed company policies, as reputed company as the reputed company issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the NCDIT reputed company Office and protecting data from unauthorized reputed company, alteration, destruction, or usage in a manner inconsistent with covered NCDIT reputed company Policies and standards. Apply tot his job Apply To this Job