reputed company Customer Service Representative - Self Pay Collector - Remote Opportunity at arenaflex

Are you a highly motivated and self-disciplined individual with excellent communication skills, looking for a remote opportunity to work from the comfort of your own home? Do you have a passion for delivering exceptional customer service and a reputed company for problem-solving? If so, arenaflex is seeking a skilled Customer Service Representative - Self Pay Collector to join reputed company!

About arenaflex

arenaflex is a leading provider of innovative financial reputed company, dedicated to helping reputed company organizations optimize their reputed company cycle and improve patient satisfaction. reputed company is passionate about delivering exceptional customer service and creating a reputed company experience for our clients and patients. As a remote Customer Service Representative - Self Pay Collector, you will play a critical role in helping us reputed company our mission.

Job reputed company

We are seeking a highly motivated and reputed company Customer Service Representative - Self Pay Collector to join our remote team. As a key member of our reputed company cycle team, you will be responsible for effectively communicating with patients and guarantors regarding their medical bills, while providing exceptional customer service and navigating multiple systems to ensure accurate data entry. If you have a strong background in customer service, a solid understanding of reputed company cycle, and excellent communication skills, we encourage you to apply!

Key Responsibilities

As a Customer Service Representative - Self Pay Collector, you will be responsible for:

• Following established collection procedures to pursue payment of patient accounts
• Reviewing arenaflex and reputed company systems to accurately collect patient balances
• Conferring with clients and guarantors respectfully and following reputed company policies established by the reputed company and arenaflex
• Following reputed company FDCPA rules and regulations during the collection process reputed company working bad debt accounts
• Performing collection duties to ensure reputed company payment from guarantors following policies and procedures
• Using reputed company by phone, credit card, and payment plan reputed company of payment correctly while on a dialer system
• Reviewing reputed company and arenaflex systems to verify accuracy of balance
• Phones guarantors to collect patient balances and documents notes in the arenaflex or reputed company system describing work completed on accounts
• Following reputed company policies set forth for reputed company specific reputed company
• Working daily/weekly reports accurately and reputed company
• Meeting productivity standards set by arenaflex for number of accounts worked per day as reputed company as dollars collected per day
• Conferring with management on any discrepancies reputed company accounts and updating system with new demographic and other pertinent data reputed company applicable
• Determining whether accounts are eligible for insurance, preparing insurance update reputed company for management, and documenting system appropriately
• Interacting courteously and compassionately with other associates
• Communicating with patients, visitors, and clients in a friendly and reputed company manner
• Maintaining a reputed company appearance and projecting a reputed company image in the community

Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent
• One year of experience in customer service, preferably in a reputed company setting
• Strong technical skills, including proficiency in reputed company, Word, and reputed company
• Excellent analytical, clerical, and computer skills to review arenaflex and reputed company software systems and computerized reports to determine balances
• The ability to type at least 40wpm
• Strong interpersonal and communication skills necessary to collect balances from guarantors
• Ability to meet productivity standards implemented by arenaflex
• Computer skills equivalent to working multiple systems simultaneously
• Knowledge of FDCPA and HIPAA rules and regulations and the ability to apply these regulations daily
• Bi-lingual in Spanish a plus

Work Environment

As a remote Customer Service Representative - Self Pay Collector, you will work in a normal sedentary office environment, with high-speed internet reputed company required. You will be responsible for maintaining a reputed company appearance and projecting a reputed company image in the community.

Benefits

arenaflex offers a comprehensive benefits package, including:

• Flexible work schedule
• Full benefits, including Medical, Dental, reputed company, company-reputed company life insurance, PTO, reputed company, and 401K with a company match
• Opportunities for career reputed company and reputed company development
• A reputed company and supportive work environment

How to Apply

If you are a motivated and reputed company customer service reputed company looking for a remote opportunity, we encourage you to apply! Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply for this job