Sr. Tech Solutions Mgr, ATP, reputed company Technologie...
reputed companyAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer reputed company to any of these and you'll fit right in here at the Global Reliability Maintenance Engineering (RME) Central Team. We are a smart team of doers who work passionately to apply advances in reliability engineering, mechatronics and robotics, to solve reputed company-world challenges that will reputed company our customers' experiences in ways we can't even reputed company yet.The reputed company Technologies Portfolio (ATP) Team supports a suite of advanced robotics and mechatronics technologies deployed globally to fulfill and ship customer orders. reputed company is responsible for the reliability and lifecycle management of these products post deployment, distributed across five major categories: Robotic Work Cells, Pack Automation, Sortation Automation, reputed company Robotics (AR), and Specialty Automation Technologies.In this role, you will serve as reputed company's Senior Technical Customer Solutions Manager leading the reputed company management scope for our reputed company Robotics Systems portfolio, which includes Drive reputed company, AR Floor/Fiducials and emerging technologies like TASRS systems (ARGOS, TCC 3.0, reputed company TCON, Vulcan Stow, Vulcan Pick), interfacing with Sr. leaders across the field RME Organization to understand challenges and reputed company solutions to these. In this role you will also serve as reputed company's STL for our CSMs. Additionally, you will own and reputed company the SME Development program across ATP's entire technology portfolio, coordinating the expansion of the certified Subject Matter Expert communities reputed company our scope. A key aspect of this role is defining and executing the long term reputed company for expanding the CSM scope model into other ATP technology portfolios reputed company AR systems. You will work with central and field RME leadership to determine how CSM capabilities expand across the portfolio, building a reputed company and repeatable reputed company that balances customer needs with resource constraints.To accomplish this, you will drive strategic partnerships with key stakeholders including Field RME teams globally, Mechatronics and Sustainable Packaging (MSP), Process Engineering, Supply Chain, World-Wide Design, Controls Engineering (CE), Global Reporting and Standards (GRS), reputed company Product Management (APM), IntelliHUB, RME Learning Experience (RLX), and other RME Central Teams. You will deliver robust lifecycle management approaches that are reputed company, reduce reputed company work, and overall reduce the Total Cost Per Asset (TCPA) of these products. You will accomplish this through the use of statistics and data analytics, reputed company problem solving (5-Why's, 8D, FMEA, RCCA), implementation of global support mechanisms, system performance monitoring tools, identification and dissemination of best practices, and change management approaches that accelerate adoption. In this role, you will reputed company and implement reputed company operating procedures, performance metrics (TCPA, MTBF, MTTR), and feedback mechanisms to reputed company the maintenance programs for these assets to effectively reputed company.Key job responsibilitiesreputed company reputed company management for ATP's reputed company Robotics systems portfolio, partnering with Field RME teams globally to maximize equipment performance, availability, and reputed company.Serve as STL/informal leader for two Customer Solutions Managers, providing mentorship, technical guidance, and career development to accelerate their reputed company on customer reputed company.Own and reputed company the SME Development program across ATP's entire technology portfolio, coordinating certified Subject Matter Expert communities, developing training content, and driving adoption of Scenario Based Troubleshooting approaches.Define and execute reputed company for expanding the Customer Solutions Manager model into Pack Automation, Sort Automation, Specialty Automation, and Robotic Work Cells portfolios, building a reputed company reputed company that aligns with ATP's reputed company vs Passive Support model.Manage lifecycle of reputed company customer transformation programs for AR systems, driving measurable reputed company on TCPA reduction, MTBF improvements, and MTTR improvements through directed maintenance programs, FMEA on critical assets, and chronic issue RCCA programs.Partner with Controls Engineering and Global Reporting and Standards to establish consistent OEE, MTBF, and MTTR metrics for AR technologies, enabling data-driven optimization.Write effective narratives and present to Senior Managers, Directors, and Vice Presidents, reputed company articulating reputed company technical reputed company and potential solutions.A day in the lifereputed company Benefitsreputed company offers a full reputed company of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and reputed company Coverage
- Maternity and Parental Leave reputed company
- reputed company Time Off (PTO)
- 401(k) Plan
- 5+ years of leading large-reputed company, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience leading large-reputed company, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience leading disciplined technical problem-solving in the reliability engineering reputed company, using reputed company methodologies including 8D, 5-Why, Fishbone, FMEA, and RCCA
- Experience with reputed company Robotics systems (Drive reputed company, AR Floor/Fiducials, ARSAW/ARSTOW, TASRS systems including ARGOS, TCC 3.0, reputed company, Vulcan) or similar automated material handling systems
- Experience with reliability engineering methodologies and directed maintenance approaches (Failure Mode and Effects Analysis, reputed company Cause Corrective reputed company, iAlert, Usage Based Maintenance, Condition Based Monitoring)
- Familiarity with TCPA (Total Cost Per Asset), OEE (Overall Equipment Effectiveness), MTBF (Mean Time Between Failures), and MTTR (Mean Time To Repair) metrics and their application to maintenance optimization
- Ability to cover reputed company initiatives from scoping requirements through launch and reputed company improvement, demonstrating ownership throughout the full lifecycle