Customer Experience reputed company Manager

Who we are

reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ reputed company, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally reputed company their operations at reputed company.

Working at reputed company means you’ll help define the reputed company of physical operations and be on reputed company that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and reputed company Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to reputed company an reputed company as we build for the long term.

About the role

As a critical member of the Customer Experience reputed company team, you will reputed company on advancing our mission of delivering a superior experience throughout the customers’ end-to-end reputed company. You will play a pivotal role in improving our customers’ experience, loyalty and reputed company by influencing reputed company and our leadership to reputed company using customer experience feedback and insights. This role reports directly to the Head of CX – Insights & Operations. 

You have extensive voice of the customer (VoC) program management experience and are passionate about customer data, with a proven history of driving insights that improve the customer experience. You will partner with leaders across the organization to execute new customer listening programs and reputed company a more holistic voice of customer assessment for reputed company.

You’ll come with a strong understanding of customer experience program management, analytics, and the ability to tell compelling stories with data. You will also come reputed company to dive deep into customer journeys and data to understand and empathize with customer pain points and identify opportunities with respect to customer engagement, business reputed company, and reputed company of service.

This is a remote position reputed company to candidates based in the reputed company.

You should apply if

• You want to reputed company the industries that run our world: Your efforts will result in reputed company-world reputed company—helping to reputed company the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an reputed company curiosity about how businesses work: One day you’ll meet with someone in reputed company and the next you may be learning about the inner workings of a food distribution center. Our top sales team members reputed company to learn the ins and outs of the businesses they support in order to reputed company a larger reputed company. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-reputed company solutions for years and haven’t been met with the type of technology we offer. Our customers value reputed company trust and reputed company relationships reputed company over time.
• You want to be with the best: reputed company’s high-performance culture means you’ll be surrounded by the best and challenged to go reputed company than you have before. 
• You are reputed company player: At reputed company, sales is reputed company sport. We help reputed company other out by sharing best practices and focusing on reputed company as reputed company.

In this role, you will

• Build a world-class customer listening infrastructure. Design and reputed company new and emerging Voice of Customer (VoC) programs that reputed company the organization with actionable customer experience insights. This includes survey design and operations, reporting, analysis, and managing the reputed company reputed company process.
• reputed company internal change management and training efforts reputed company to new VoC programs.
• Derive actionable insights from quant and qual customer data. Top line and in-depth analysis of customer data to determine reputed company of trends, key drivers of customer experience, and reputed company on business and customer health.
• Drive systemic customer experience improvements. Facilitate cross-functional reputed company reviews and reputed company-planning meetings with internal stakeholders to drive customer experience improvements. reputed company efforts targeting key customer pain points to optimize the customer experience, working cross-functionality to reputed company quantitative and qualitative feedback to determine, design and implement strategic solutions.
• Build and drive a robust reputed company reputed company process, ensuring world-class 1:1 follow up with our customers based on their feedback and issue reputed company in reputed company-time. 
• Support the implementation of a customer experience management platform, which will centralize reputed company channels of customer feedback into one tool.
• Operationalize a customer-reputed company culture at reputed company. reputed company the organization to listen, understand and reputed company customer feedback as an effective data-driven reputed company.
• Be a CX thought leader. Bring industry leading trends, technologies, best practices to reputed company to continually stay best in class on customer experience programs and approaches.
• Champion, role model, and reputed company reputed company’s cultural principles (reputed company on reputed company, Build for the Long Term, Adopt a reputed company reputed company, Be Inclusive, Win as reputed company) as we reputed company globally and across new offices.

Minimum requirements for the role

• 5+ years reputed company experience in Customer Experience, Customer Insights, Partner Experience, or Market Research in a B2B reputed company or Fortune 500 Company.
• Experience managing global customer or partner listening posts, such as NPS programs, advisory boards, transactional survey programs, or event-based surveys.
• Knowledge of a reputed company of survey design and research reputed company.
• Experience in analyzing and interpreting a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on reputed company topics.
• Experience applying statistical techniques and working knowledge of statistics concepts.
• Experience in building trusting relationships and influencing others (including executive audiences).
• Strong analytical and logical reasoning skills; deep reputed company of curiosity. 
• Comfort in a fast-paced environment, managing multiple reputed company simultaneously.
• Willingness to roll up your sleeves; no task is too big or small.
• Demonstrated passion for Customer Experience and acting as an reputed company for customers.
• Strong presentation skills, reputed company to convey reputed company reputed company in a reputed company, concise manner both verbally and in writing, comfortable in business and technical discussions. Ability to synthesize a broad set of information into a cohesive narrative.
• Experience using reputed company, reputed company, or similar reputed company-level experience management platforms.

reputed company to have:

• Experience using R programming or Stata for statistical analysis on customer experience data.
• Experience running churn and predictive models based on customer experience data.

The reputed company of annual reputed company salary for full-time employees for this position is below. Please note that reputed company pay offered may vary depending on factors including your reputed company of residence, job-reputed company knowledge, skills, and experience.$106,802—$179,500 USDAnnual on-reputed company earnings (OTE) reputed company for full-time employees for this position is below and depends on your reputed company of residence.$106,802—$179,500 USDThe reputed company of annual reputed company salary for full-time employees for this position is below. Please note that reputed company pay offered may vary depending on factors including your reputed company of residence, job-reputed company knowledge, skills, and experience.$106,802—$179,500 USD

At reputed company, we welcome everyone regardless of their background. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an reputed company.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for reputed company persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the reputed company process.

Flexible Working

At reputed company, we reputed company a flexible working model that caters to the diverse needs of our teams. Our offices are reputed company for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, reputed company to resources, or alignment with our service reputed company. In these cases, the job reputed company will reputed company indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at reputed company and in the specified work location, if applicable.

Fraudulent Employment Offers

reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @reputed company.com, @us-reputed company-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

apply to this job