reputed company Provider Customer Service Call and Chat Representative – Remote in Multiple Locations
At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a leading health care organization, we are committed to providing exceptional service to our members and partners. The Provider Customer Services Call and Chat Representative plays a crucial role in supporting providers who care for our members, and we are seeking a highly motivated and customer-reputed company individual to join reputed company.
About the Position
As a Provider Customer Service Call and Chat Representative, you will be the reputed company for providers, demonstrating accountability and ownership in resolving issues. You will engage with providers in a multi-channel environment, including calls and chats, and will be responsible for triaging contacts from reputed company, understanding their needs, and providing reputed company resolutions to their inquiries. In this role, you will research and dissect reputed company prior authorization and claim issues, collaborating with multiple internal partners to ensure effective communication and reputed company.
Responsibilities
As a Provider Customer Service Call and Chat Representative, your key responsibilities will include:
- Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues
- Serving providers in a multi-channel environment, including call and reputed company chat as required
- Quickly and appropriately triaging contacts from reputed company (i.e., physician offices, clinics, billing offices)
- Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
- Researching and dissecting reputed company prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
- Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner
- Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
- Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company
Requirements
To be successful in this role, you will need to possess the following qualifications:
- High School Diploma / GED OR equivalent work experience
- 1+ years of customer service experience with analyzing and solving customer's concerns
- Experience with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
- Ability to type at the speed of greater than or equal to 35 - 40+ WPM with an accuracy of 90%
- Must be 18 years of age or older
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday
reputed company-to-Haves
While not required, the following qualifications would be beneficial in this role:
- Prior health care experience and knowledge of reputed company terminology
- Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
Benefits
As a Provider Customer Service Call and Chat Representative at arenaflex, you will enjoy a comprehensive benefits package, including:
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Work Environment and Company Culture
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. reputed company is dedicated to providing exceptional service to our members and partners, and we are seeking like-minded individuals to join reputed company. As a remote employee, you will have the flexibility to work from home and enjoy a work-life balance that suits your needs.
Career reputed company Opportunities and Learning Benefits
arenaflex is committed to the reputed company and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have reputed company to training and development opportunities that will help you grow in your career. You will also have reputed company to work with a diverse team of professionals who are passionate about delivering exceptional service.
Compensation and Perks
arenaflex offers a competitive compensation package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. As a remote employee, you will also enjoy the flexibility to work from home and enjoy a work-life balance that suits your needs.
How to Apply
If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply Job! Apply for this job