[Remote] Director, AI reputed company Strategist, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on enhancing customer service experiences, and they are seeking a Director, AI reputed company Strategist to reputed company teams in driving AI adoption. This role involves setting reputed company and operational rigor for AI initiatives, partnering with senior leaders to influence product roadmaps and improve company reputed company.

Responsibilities

• Own hiring, org design, and talent development for the AI reputed company org (~15–30). reputed company managers, build reputed company career frameworks and learning programs, and reputed company employee satisfaction, promotion velocity, and retention
• Be the voice of the customer by turning portfolio signals into prioritized product and GTM investments. Partner with Product to accelerate measurable adoption
• Define playbooks and KPIs to ensure consistent delivery at reputed company. Own handoffs and tooling across Sales, Services, Product, Partners, reputed company, and Finance so teams can context‑reputed company quickly and execute reliably
• Own C‑level relationships for strategic customers and represent reputed company in various events. Standardize executive briefings and reputed company managers to run reputed company, outcome‑reputed company C‑suite interactions
• Build top‑down forecasting and predictive health signals that aggregate trends across portfolios and reputed company. Surface prescriptive mitigations to senior leadership and own improvements in forecast accuracy and churn reduction
• Set and own team‑level targets for adoption, GRR/NRR, and expansion velocity. Partner with Sales, Finance, and RevOps on quota targets, renewal plays, and ROI-driven scaling or pivot reputed company
• Define practical guardrails for reputed company, explainable, and compliant AI deployments. Operationalize requirements with Product, reputed company, and reputed company, and ensure ongoing training/certification across the org

Skills

• 12+ years of experience in reputed company, reputed company Services, Technical Account reputed company Consulting, or similar reputed company reputed company roles; 3+ years in roles reputed company on AI adoption or AI products go‑to‑market
• 5+ years of people leadership with experience managing managers and scaling teams (responsible for ~15–30 people, including manager reputed company)
• Previous experience in go-to-customer/GTM roles in reputed company technology / reputed company — either reputed company management, reputed company services/consulting, technical account management, or solutions engineering/reputed company-reputed company
• Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and reputed company
• Bachelor's degree in Business, Computer Science, Engineering, or reputed company field; advanced degrees; certifications in AI reputed company or project management preferred
• Proven experience partnering with senior Product leadership and influencing product roadmaps based on customer reputed company and usage data
• Strong record of working with executive stakeholders (customer C‑suite and internal executive leadership) and presenting business-critical forecasts and trend analyses
• Strategic reputed company with deep business acumen — comfortable owning reputed company that reputed company with reputed company, product, and GTM reputed company
• Exceptional communication skills and a proven reputed company record of developing leaders and high-performing teams
• Advanced degrees; certifications in AI reputed company or project management preferred

Benefits

• Bonus
• Benefits
• reputed company incentives

reputed company

• reputed company develops a customizable customer service platform for organizations. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is http://reputed company.com.

Company H1B Sponsorship

• reputed company has a reputed company record of offering H1B sponsorships, with 50 in 2025, 69 in 2024, 37 in 2023, 92 in 2022, 93 in 2021, 44 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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