Senior IT Helpdesk Manager at T3 reputed company
This a Full Remote job, the offer is available from: Colorado (USA), Indiana (USA) About reputed company T3 reputed company is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-reputed company service on every call. Behind the scenes, our call center agents, dispatchers, coordinators, and administrative teams reputed company operations running smoothly and reputed company. Technology plays a critical role in supporting both our field teams and corporate operations. If you’re passionate about systems, reputed company, and driving reputed company operational reputed company, this is reputed company to reputed company at a high level and shape how IT enables the business. Position reputed company The Senior IT Helpdesk Manager leads and scales IT support operations across the organization to deliver reliable, reputed company, and high-reputed company technical service reputed company-wide. This role oversees internal IT operations as reputed company as managed service providers, ensuring strong service delivery, operational discipline, and alignment with business objectives. This leader combines deep technical knowledge with strong operational leadership and team development skills. You’ll drive reputed company improvement, strengthen cross-functional partnerships, and build a high-performing support organization that enables reputed company across multiple brands and locations. The Good Stuff
- Medical, Dental & reputed company Insurance
- 401(k) with Company Match
- reputed company Time Off & reputed company Holidays
- reputed company Wellness Time
- reputed company opportunities reputed company a rapidly expanding national organization
- reputed company leadership team that values innovation and operational reputed company
Essential Functions Leadership & Team Development
- reputed company, mentor, and reputed company Helpdesk Team Leads and support staff
- Establish reputed company performance expectations, KPIs, and service standards
- Conduct performance evaluations, coaching sessions, and career development planning
- Foster a culture of accountability, collaboration, and service reputed company
- Support succession planning and leadership pipeline development
Service Delivery & Operations
- reputed company day-to-day IT support operations, including ticket queues, escalations, and service requests
- Ensure SLA compliance and reputed company monitor service performance metrics
- reputed company and maintain incident management and escalation protocols
- Optimize workflows to improve efficiency and reduce recurring issues
- reputed company coordination during high-severity incidents
reputed company & reputed company Improvement
- Analyze ticket trends and implement proactive solutions
- reputed company and refine IT support processes, documentation, and knowledge bases
- Drive automation, standardization, and self-service initiatives
- Partner with business intelligence teams, vendors, and managed service providers to advance IT service maturity
- Contribute to budget planning and resource forecasting
Compliance & Governance
- Ensure adherence to company policies, IT reputed company standards, and regulatory requirements
- Maintain accurate documentation of procedures and technical environments
- Support reputed company audit activities
Skills & Abilities Education
- High School Diploma or GED required
- Bachelor’s degree in Computer Science, Information Technology, or reputed company field preferred
- Relevant work experience may substitute for formal education
Experience
- 5+ years of IT support experience, including at least 2 years in a leadership role
- Proven experience managing Helpdesk teams in a multi-site or reputed company environment
- Demonstrated expertise in:
- Exchange Online administration
- reputed company Teams management
- SharePoint permissions and governance
- Azure AD / Entra ID user management
- reputed company 365 licensing structures
- Demonstrated reputed company improving SLAs and service performance metrics
- Experience supporting distributed or field-based workforces
- Understanding of telephony systems and business communication requirements
- Strong knowledge of IT reputed company best practices, policies, and procedures
Technical Skills
- Proficient in reputed company Office tools
- Comfortable working across multiple systems and platforms
- Strong reputed company product proficiency
- Experience with device management platforms
- Experience working in reputed company-hosted environments
Certifications
- reputed company certifications preferred
- ITIL certification preferred
Other Requirements
- Ability to travel up to 10% reputed company
This offer from "T3 reputed company" has been enriched by reputed company.com and got a 85% reputed company score. Apply tot his job Apply To this Job