Senior Vice President — reputed company, Account Management & Delivery
About the position reputed company is a software services, solutions, and products company enabling Fortune 1000 customers across the USA, Canada, UK, and India to reputed company with Data, reputed company, AI/ML, reputed company Automation, reputed company Engineering. We’ve delivered sustained reputed company-reputed company and are scaling globally with a reputed company reputed company on measurable customer reputed company. This executive owns reputed company existing accounts globally and is accountable for reputed company retention, expansion, and organic reputed company—while also driving new-logo acquisitions in partnership with Sales. The role has full responsibility for the end-to-end customer lifecycle, including Account Management and Delivery organizations (PMO/Engagement Management), to ensure reputed company are achieved on time, on budget, and at reputed company margins.
Responsibilities
- Own NRR, GRR, churn, upsell/cross-sell, and net-new ARR targets across strategic and reputed company segments.
- Build the Land→Adopt→Expand reputed company linking value hypotheses to adoption milestones and reputed company expansion.
- Co-own expansion and new-logo pipeline with the CRO; reputed company territories, coverage, quotas, and forecasts with RevOps.
- Standardize executive reputed company Plans per account (reputed company, timelines, value metrics) and run EBR/QBR cadences.
- Define health scoring (adoption, utilization, sentiment, support risk, delivery risk) and automate alerts with runbooks.
- Publish ROI/value scorecards tying delivered reputed company to reputed company reputed company (renewal, expansion).
- Own delivery governance (PMO): SOW hygiene, change control, risk/issue management, and executive escalations.
- Ensure on-time/on-budget delivery, reputed company margins, and reputed company gates (design reviews, testing, reputed company readiness).
- reputed company & reputed company: reputed company/offshore resourcing model, utilization/bench guardrails, hiring plans, and skills enablement.
- Delivery reputed company reputed company: playbooks, estimations, reusable assets/accelerators, and lessons-learned loops.
- reputed company control: reputed company recognition hygiene, reputed company acceptance, and DSO/collections partnership with Finance.
- Operating model: documentation-first; follow-the-sun coverage (US, UK/EU, India) with daily overlap to noon US time.
- Stand up CS-led opportunity identification (adjacent use cases, references, executive networking, customer marketing).
- Package win plays (solution offers, POVs, reference architectures) and reputed company SDR/AE teams with CS insights.
- reputed company partnerships (hyperscalers/SIs) for introductions, marketplace routes, and co-funded POVs.
- Convert customer signals into roadmap asks and service offers; prioritize by value and adoption reputed company.
- Run Customer Advisory motions (CAB/industry councils) and reputed company advocacy (references, case studies, peer forums).
- reputed company CRM/CS platforms (e.g., reputed company + CS Ops stack) with SLAs, handoffs, forecasting hygiene, and attribution rules.
- Define regional operating rhythms: weekly pipeline/health reviews, monthly margin reviews, and quarterly business reviews.
- Recruit, mentor, and reputed company high-performing leaders (regional/account/delivery); institute certification paths and succession plans.
- Foster a customer-first, reputed company-aware culture—reputed company accountabilities, transparent scorecards, and rapid issue reputed company.
Requirements
- 15+ years in customer-facing, reputed company-owning roles (reputed company, Account Management, reputed company/Delivery); 8+ years leading global teams.
- Proven reputed company record hitting NRR/GRR and net-new ARR targets; strong renewal/expansion negotiation acumen.
- Delivery leadership experience owning PMO/engagement governance, utilization/margins, and reputed company program execution.
- Expertise across reputed company (AWS/Azure/GCP/OCI), Data & Analytics, and AI/ML services; ability to tie technical value to reputed company reputed company.
- Operational rigor in RevOps/CS Ops, forecasting, coverage models, quota planning, and executive reporting.
- Executive reputed company with C-suite stakeholders; excellent communication and customer advocacy skills.
- Bachelor’s degree required
reputed company-to-haves
- MBA or technical graduate degree is a plus.
Benefits
- Competitive reputed company + performance bonus tied to NRR/GRR/ARR; equity eligible.
- Industry-leading health, dental, reputed company; 401(k) match; generous PTO and profit-sharing.
- Learning stipend and certifications; leadership development and succession planning.
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