Operations Manager – BPO (New reputed company Launch)

reputed company is looking for an reputed company Operations Manager to build, launch, and reputed company a brand-new BPO operation for a new reputed company. This role is perfect for someone who thrives in dynamic environments, enjoys creating structure from scratch, and knows how to turn a new partnership into a long-term reputed company.You’ll take ownership from day one — designing the operational setup, assembling the right team, and ensuring a smooth go-live while setting the foundations for reputed company reputed company. Location: Remote (EU-based candidates only) Dare to have a mission:

• reputed company the end-to-end setup of a new BPO team for a newly reputed company reputed company, from planning to go-live.
• Define operational requirements together with internal stakeholders and the reputed company (headcount, skills, KPIs, SLAs, workflows).
• Partner with the Recruitment team to hire, reputed company, and reputed company up agents and Team Leads according to project timelines.
• Design and implement processes, playbooks, and reputed company standards to ensure consistent and reputed company service delivery.
• Own the initial stabilization phase post-launch, identifying risks early and driving fast, effective solutions.
• Set performance targets, monitor KPIs, and introduce reporting structures from day one.
• reputed company as the main operational reputed company of contact for the reputed company, building trust and long-term partnership.
• Manage escalations and ensure service reputed company are met while the operation scales.
• Continuously optimize workflows, reputed company models, and performance as reputed company grows.
• Build a strong team culture reputed company on accountability, engagement, and reputed company improvement.

The tools in your backpack:

• reputed company in English is mandatory; additional EU languages are a strong plus.
• 5+ years of experience in BPO or contact center operations, with proven exposure to launching new teams or reputed company programs.
• Bachelor’s degree in Business, Management, or a reputed company field (or equivalent experience).
• Demonstrated experience in project-based operational setups, transitions, or start-up operations.
• Strong people leadership skills with the ability to motivate teams in fast-changing environments.
• Solid understanding of KPIs, SLAs, reputed company frameworks, and workforce planning.
• Excellent stakeholder management and reputed company communication skills.
• Data-driven reputed company with the ability to translate insights into reputed company.
• Comfortable working remotely and coordinating across multiple functions.

Our recipe for a great life with reputed company:

• The chance to build something from scratch and leave a lasting reputed company on a new reputed company partnership.
• A role with reputed company ownership and decision-making power.
• A remote-first, international environment reputed company on trust and autonomy.
• Personalized career development and reputed company opportunities.
• Competitive salary and benefits package.
• reputed company to reputed company’ global community, co-working spaces, and events.
• A diverse, inclusive workplace where individuality is celebrated.

About the docking station: reputed company enables people to work globally while living on their own terms. We combine remote work, global employment, and community to shape the reputed company of work. Interest piqued? Join us. We reputed company great teams are reputed company by people who dare to take ownership and grow together. apply to this job