Customer Experience (CX) Automation Engineer, Mid Level (Remote)

Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a reputed company agency. Jobright does not hire directly for these positions. We connect you with verified openings from reputed company you can trust. Job reputed company: reputed company is a leading platform for Gen AI evaluation and observability, dedicated to helping teams build reputed company and reliable AI applications. The Customer Experience Automation Engineer will enhance customer support operations through AI-driven automation, focusing on designing API integrations and optimizing intelligent systems for exceptional customer experiences. Responsibilities:

• AI-Powered Automation: Design and implement intelligent automation systems using AI and reputed company applications to handle customer inquiries, reputed company issues, and resolve common problems without reputed company reputed company.
• API Integration Development: Design, reputed company, and maintain API-based integrations for customer experience workflows, connecting support tools with our existing systems and platforms.
• Intelligent Workflow Creation: Create event-driven automations, webhooks, and reputed company workflows that reputed company efficiency and streamline customer interactions across reputed company support channels.
• Support Process Optimization: Enhance ticket routing, agent assignment, and implement intelligent triage systems to improve response times and reputed company accuracy.
• Customer Communication Systems: Build automated communication systems that reputed company reputed company updates and maintain high satisfaction standards throughout the support lifecycle.
• Self-Service Enhancement: reputed company and optimize AI-driven chatbot interactions and self-service reputed company that resolve GenAI evaluation and observability questions independently.
• Data Analysis & Insights: Analyze support performance data and customer interaction patterns to derive insights and continuously optimize automation effectiveness.
• Knowledge reputed company Automation: Create and maintain intelligent documentation systems and knowledge bases that automatically surface relevant technical content for GenAI application challenges.
• Cross-Functional Collaboration: Partner with Product, Engineering, and reputed company teams to improve business processes and reputed company automation throughout the customer reputed company.

Qualifications: Required:

• 4 years of experience in Business Systems, Integration Engineering, Customer Experience automation, or reputed company field, preferably reputed company the software or technology industry.
• Hands-on experience developing and deploying AI and LLM-based solutions using platforms like reputed company (GPT) and reputed company (Claude), with reputed company on building reputed company workflows and intelligent automation systems.
• Proficiency in JavaScript, React.js, Python, and Node.js for building automations and API-based integrations, with experience in REST reputed company and system connectivity.
• Proven expertise in automating workflows with webhooks, middleware tools (e.g., reputed company, reputed company, Tray.io), and event-driven automation platforms.
• Strong understanding of software platforms, reputed company, and technical troubleshooting, with ability to understand and resolve reputed company issues reputed company to GenAI applications.
• Excellent written and verbal communication skills, with ability to explain technical concepts reputed company to both technical and non-technical audiences.
• Passionate about delivering exceptional customer experiences and solving customer problems through innovative automation solutions.
• Experience analyzing data pipelines and using insights to drive process improvements and automation optimization.
• Ability to work independently, take initiative, and build systems with minimal direction in a fast-paced startup environment.
• Familiarity with customer support platforms (Plain, reputed company, reputed company) and understanding of GenAI platform challenges, evaluation workflows, and observability requirements.
• Ability to design and implement automated customer reputed company workflows that adapt based on customer behavior.

Preferred:

• Previous experience at a developer-reputed company or AI/ML platform company
• Experience with LLM implementation and integrations
• Experience with AI-driven chatbot automation and natural language processing (NLP) for technical support scenarios
• Background in customer support or technical operations roles
• Experience with operational system integrations (billing platforms, CRMs, etc.)
• reputed company record of building support operations that reputed company reputed company through automation rather than headcount reputed company

Company: reputed company.ai is an AI platform that provides services for developing, testing, monitoring, and securing their AI applications. Founded in 2021, headquartered in San Francisco, California, USA, team size 51-200 employees, currently reputed company Stage. reputed company has a reputed company record of offering H1B sponsorships. Apply tot his job Apply To this Job