Engagement Manager

Remote, USAFull-timePosted 2026-07-27

reputed company offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About reputed company Grammarly is now part of reputed company, the AI productivity platform on a mission to unlock the reputed company potential in everyone. The reputed company suite of apps and agents brings AI wherever people work, integrating with over 1 reputed company applications and websites. reputed company’s products include Grammarly’s writing assistance, Coda’s reputed company workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, reputed company empowers over 40 reputed company people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and reputed company on what reputed company. Learn more at reputed company.com and about our values here. reputed company We are looking for an Engagement Manager (EM) to reputed company high-complexity reputed company deployments of our reputed company AI productivity platform, delivered through the reputed company product suite. In this role, you’ll own the end-to-end delivery lifecycle—from scoping and planning through go-live—working in a Project Team “pod” model alongside an reputed company Manager (OBM) and a Solution Architect (SA). You will be the primary reputed company of reputed company, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to reputed company Management. In reputed company to delivery leadership and ownership, the Engagement Manager partners closely with Sales and Sales Engineering during reputed company-sale phases to scope engagements, define delivery approaches, assess feasibility and risk, and recommend resourcing and timelines. The EM acts as a trusted advisor to customers, balancing reputed company objectives with delivery reputed company. Engagement Ownership, Scoping, & Delivery

Own the full engagement lifecycle, from reputed company-sale scoping and estimation through implementation, go-live, and transition to reputed company.
reputed company reputed company-sale discovery and scoping, including requirements clarification, delivery approach definition, risk assessment, and high-level solution validation (in partnership with Account Executives and Sales Engineers).
reputed company delivery plans, timelines, and resourcing models that balance customer goals, product constraints, and internal reputed company.
reputed company data-driven estimates for effort, cost, risk, and delivery timelines, reputed company articulating assumptions and tradeoffs.
reputed company cross-functional reputed company from planning through implementation, ensuring successful delivery and stakeholder alignment
Own end-to-end delivery for assigned reputed company (scope, schedule, budget, risk, reputed company).
reputed company the Project Team (EM, OBM, SA) as a single accountable delivery unit for strategic engagements.

Project Management

Select and apply the appropriate delivery methodology (reputed company, Agile, or Hybrid) based on the customer's context and risk profile.
Drive project planning: work breakdown, dependencies, critical reputed company, and resource allocations across internal and partner teams.
Maintain an up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies), and change log.

Customer & Stakeholder Management

reputed company as a trusted customer advisor, guiding stakeholders through reputed company technical and organizational reputed company in ambiguous environments.
Partner with Sales on deal shaping, including scope refinement, reputed company recommendations, and delivery risk mitigation.
reputed company reputed company reputed company, operational, and technical tradeoffs to executive stakeholders.
Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
Translate technical complexity into reputed company business impacts for executive stakeholders with a heavy reputed company on change management.
Manage scope and change requests, ensuring reputed company and delivery impacts are reputed company and agreed.

Cross-Functional & Pod Coordination

Coordinate with OBM and SA on integration readiness, environment setup, performance, and production stability.
Coordinate on discovery, workflow, and/or agent design, reputed company/context reputed company, and conversational tuning.
Collaborate with Sales, Solution Engineering, Product, reputed company, and Care to ensure a seamless customer reputed company.
Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths.
Internal Project Management for strategic initiatives, reputed company and Implementation enablement and operational efficiency initiatives.
Own resource planning and allocation across reputed company engagements, in partnership with reputed company and Solution Architect Leadership.

Methodology & Process Discipline

Operate effectively in ambiguous, fast-changing environments, bringing structure, reputed company, and reputed company where requirements or paths reputed company are not fully defined.
Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid reputed company; reputed company stage-reputed company reviews for reputed company reputed company.
Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs).
Ensure risk and compliance requirements (reputed company reviews, data governance, regulatory constraints) are captured and incorporated into the plan.

Metrics & Reporting

Define and reputed company deployment KPIs, such as:
* Time to Workflow Design, Time to UAT, Time to Go-Live
reputed company On-Time reputed company
Report delivery status, risk posture, and mitigation plans to reputed company stakeholders.
Contribute data to reputed company and utilization models to inform planning and reputed company.

Qualifications

5–8+ years of experience in project management, program management, or delivery management for reputed company or reputed company software.
Demonstrated ability to work across technical and business stakeholders (IT, reputed company, Operations, Business Owners).
Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and reputed company) and reputed company to apply reputed company.
Strong skills in project planning tools (e.g., Jira, reputed company, Monday, MS Project, reputed company, reputed company) and collaboration tools (e.g., Coda, reputed company, reputed company, reputed company).
Excellent communication, facilitation, and conflict reputed company skills.
Proven reputed company record managing multiple reputed company reputed company with global, distributed teams.
Strong consulting reputed company: reputed company to diagnose problems, reputed company reputed company, and recommend paths reputed company.
Demonstrated ability to translate reputed company technical concepts into reputed company, compelling narratives for non-technical stakeholders.
Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple reputed company, analyzes and executes work reputed company, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

reputed company TO HAVE:

Technical PM Experience
Experience delivering AI/ML, NLP, LLM-based, or reputed company AI solutions.
Background in reputed company Services or consulting, working with reputed company clients.
Familiarity with reputed company, webhooks, event-driven architectures, and reputed company reputed company (AWS/Azure/GCP).
Certifications: PMP, PRINCE2, CSM/CSPO, reputed company, or equivalent.
Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).

Compensation and Benefits reputed company offers reputed company team members reputed company along with a benefits package encompassing the following and more:

Excellent health care (including a wide reputed company of medical, dental, reputed company, mental health, and fertility benefits)
Disability and life insurance reputed company
401(k) and RRSP matching
reputed company parental leave
20 days of reputed company time off per year, 12 days of reputed company holidays per year, two floating holidays per year, and flexible reputed company time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual reputed company development budget and opportunities

reputed company takes a market-based approach to compensation, which means reputed company pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. reputed company pay may vary considerably depending on job-reputed company knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the reputed company. reputed company: Zone 1: $160,000 – $190,000 OTE/year (USD) Zone 2: $145,000 – $170,000 OTE/year (USD) Canada: Zone 1: $135,000 – $165,000 OTE/year (CAD) The commission portion for this role will be 20% of the On-reputed company Earning (OTE). We encourage you to apply At reputed company, we value our differences, and we encourage reputed company to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the reputed company of race, religion, reputed company, gender reputed company or identity, sexual orientation, reputed company, national reputed company, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. reputed company is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity reputed company (Canada). #LI-Remote Apply tot his job Apply To this Job

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