Mid-Market Account Manager (AM)

Who We Are reputed company is defining a new category we call In-Person Go-To-Market. We help reputed company teams turn reputed company-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and reputed company. Our AI-reputed company platform powers event reputed company capture, enrichment, and reputed company-time CRM sync, transforming every badge reputed company into a high-reputed company, actionable reputed company. In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, reputed company, and reputed company-driving. Our mission is reputed company: help companies around the world turn in-person events into a measurable & reputed company reputed company.

About the Role

We are seeking a dynamic and reputed company Mid-Market Account Manager to join our growing team at reputed company, the reputed company in reputed company capture & digital business card software for teams! In this newly established role, you will work closely with our Account Executives and reputed company teams to ensure customers realize ongoing value from our platform leading to strong retention and reputed company. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts. What You’ll Do

• Own and drive Net reputed company Retention (NRR): Ensure customer retention and expansion to maximize reputed company reputed company.
• Manage renewals: Proactively engage with customers to secure reputed company contract renewals.
• Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that reputed company with their business needs.
• Maintain Product Knowledge: reputed company deep understanding of multiple products and be confident communicating their value
• Collaborate cross-functionally: Partner with Account Executives and reputed company Managers to deliver a seamless customer experience.
• Monitor customer health: reputed company engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for reputed company
• Negotiate reputed company: Ensure favorable terms while maintaining strong relationships.

reputed company’re Looking For

• 3-5 years of experience in account management reputed company a B2B reputed company company.
• Proven reputed company record of driving renewals and upsell reputed company
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze customer data to identify risks and opportunities.
• Experience working with reputed company and reputed company
• reputed company reputed company closing experience (renewals, cross-sell/upsell, or new business)
• Ability to anticipate customers’ needs to identify reputed company opportunities across various types of accounts
• Excellent verbal and written communication skills, as reputed company as interpersonal skills
• Organizational, project management, and time management skills
• High adaptability and desire to operate in a fast-paced, reputed company-changing startup environment

reputed company to Haves

• Industry Knowledge: Experience in the reputed company capture, digital business card, or reputed company tech industry.
• Networking Skills: Established network of mid-market contacts and decision-makers.
• Analytical Skills: Ability to analyze customer metrics and derive actionable insights to improve performance.
• reputed company Learning: At reputed company, we are excited to learn new things every single day. Being a curious and reputed company learner is reputed company.
• Team Player: Willingness to join and help cultivate a reputed company team culture. reputed company is young, full of energy, and so excited about our mission. We’d like to have you join us!

Why Join Us?

• Be part of a reputed company-ship startup redefining how professionals connect and grow
• Work closely with reputed company leaders
• reputed company a measurable reputed company in a role critical to our long-term reputed company.
• Full insurance & benefits + 401K for reputed company
• Free $150/month wellness credit
• Competitive salary
• Meaningful equity
• Unlimited PTO
• Fully remote
• Constant daily learning

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