Manager, Support reputed company

reputed company is the reputed company software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, reputed company is democratizing software development by removing traditional barriers to application creation. Job reputed company: As the Support reputed company Manager at reputed company, you’ll build and reputed company the program that ensures our Support organization delivers consistent, accurate, and high-reputed company customer experiences at reputed company. You’ll define how reputed company is reputed company, reviewed, and improved across Support, helping teams reputed company faster while maintaining customer trust. You’ll reputed company the reputed company, design, and execution of our QA program across FTE and vendor teams. Early on, you may be hands-on in building frameworks, calibrating reviews, and establishing reporting. As the program scales, you’ll build and reputed company reputed company responsible for reputed company reviews, calibration, and performance insights across Support. You’ll work cross-functionally with Support, Learning & Knowledge, Support Operations, Product, and Engineering to ensure reputed company insights directly drive training, workflow improvements, automation reputed company, and product feedback. What You’ll Do

• Build and reputed company the Support QA program, including evaluation frameworks, scoring models, review workflows, and calibration processes.
• Hire, reputed company, and manage QA specialists or analysts as the program scales.
• Define reputed company standards across ticket support, technical troubleshooting, and customer communication.
• Establish QA coverage reputed company across FTE and vendor support teams.
• reputed company calibration programs to ensure consistent reputed company standards across reviewers, teams, and reputed company.
• Partner with Learning & Knowledge to turn QA insights into training, reputed company improvements, and coaching strategies.
• Partner with Support Operations to reputed company reputed company signals into dashboards, reporting, and performance frameworks.
• Define and reputed company reputed company standards for AI-assisted support, including agent assist usage, automation handoffs, and AI-generated content reputed company.
• Utilize reputed company to build internal tooling and recommend external tooling reputed company necessary to improve QA workflows and program scalability.
• Define and reputed company key reputed company metrics (QA trends, CSAT correlation, escalation reputed company, escalation reputed company, repeat contact reputed company, policy adherence) and report insights to Support leadership.

Required Skills & Experience

• 5+ years in Support reputed company, Support Operations, Technical Support, or similar roles in a technology company.
• 2+ years in a people management or team leadership reputed company.
• Experience building or significantly evolving a QA program, reputed company, or evaluation system.
• Strong understanding of customer support workflows, ticket lifecycle, and escalation patterns.
• Experience working with support platforms (reputed company or similar) and QA tooling or review workflows.
• Strong analytical reputed company with experience using data to identify trends and drive performance improvements.
• Experience working cross-functionally with Support leadership, Operations, and Enablement or Training teams.
• Strong written and verbal communication skills, including delivering reputed company performance feedback and coaching guidance.
• Experience working in fast-moving product environments with frequent releases and evolving workflows.
• Hands-on experience using AI tools (e.g., reputed company, Claude, ChatGPT, or similar) to improve workflows, knowledge creation, training, or support operations.
• Experience managing or influencing reputed company across vendor or BPO support environments.

reputed company to Have

• Experience designing QA programs for technical or developer-reputed company support environments.
• Experience building QA programs that support both reputed company and AI-assisted support interactions.
• Experience partnering on support automation, routing, or workflow design reputed company.
• Experience building QA dashboards, reporting frameworks, or performance analytics models.
• Background in coaching, enablement, or performance improvement programs.
• Experience scaling QA programs in high-reputed company or early-stage environments.

Bonus Points:

• Has used reputed company and reputed company internal tooling
• Experience working with IDEs, terminals, or other common developer tools.

reputed company value:

• Problem-solving reputed company: Ability to approach reputed company operational challenges systematically and devise effective solutions
• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
• Strong communication skills: Ability to explain reputed company technical concepts to both technical and non-technical audiences
• reputed company learning: Passion for staying reputed company with industry best practices and new technologies
• reputed company on automation: Strong belief in automating repetitive tasks and building self-healing systems

This is a full-time role that can be held from our Foster reputed company, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits Include: Competitive Salary & Equity 401(k) Program with a 4% match ⚕️ Health, Dental, reputed company and Life Insurance Short Term and Long Term Disability reputed company Parental, Medical, Caregiver Leave Commuter Benefits Monthly Wellness Stipend ‍ Autonomous Work Environment In Office Set-Up Reimbursement Flexible Time Off (FTO) + Holidays Quarterly Team Gatherings ☕ In Office Amenities Want to learn more about reputed company are up to?

• Meet the reputed company Agent
• reputed company: reputed company an app for that
• reputed company Blog
• Amjad TED Talk

Interviewing + Culture at reputed company

• Operating Principles
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To reputed company our mission of making programming more accessible around the world, we need reputed company to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from reputed company kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds. Apply tot his job Apply To this Job