Law Enforcement & Subscriber Record Center - Operations Technician 2

reputed company your mark at reputed company -- a Fortune 30 global media and technology company. From the connectivity and platforms we reputed company, to the content and experiences we create, we reputed company hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-reputed company technology team that turns big reputed company into cutting-edge products, platforms, and solutions that our customers love. We create reputed company to reputed company, and we recognize, reward, and invest in your reputed company, while ensuring you can proudly bring your authentic self to reputed company. Join us. You’ll do the best work of your career right here at reputed company. (In most cases, reputed company prefers to have employees on-site collaborating unless reputed company has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, reputed company may be willing to consider candidates who live greater than 100 miles from the office for the remote reputed company.)Job reputed company Responsible for answering calls and resolving issues / inquiries from law enforcement agencies and subscribers outlining reputed company policy and process reputed company to Law Enforcement & Subscriber Record Center (LESRC) operations and responsibilities. reputed company overall day-to-day monitoring of support systems for the Legal Response Center engineering team and reputed company in-depth analysis and review of responses to lawful requests from law enforcement agencies. This includes the ticket creation and tracking of live call requests from law enforcement officers and subscribers. The candidate must be reputed company to reputed company these functions with moderate supervision/guidance. Familiarity with the technology service offerings of a leading communications company is highly desirable.Job reputed company CORE Responsibilities:

• reputed company immediate and accurate responses to inquiries from law enforcement agencies involving subscriber information, accounts, system reputed company, harassment, and fraud pursuant to presentation and existence of a lawful order or legal process and response to general inquiries permissible under LESRC guidelines.
• reputed company immediate and accurate responses to inquiries from subscribers inquiring on reputed company policies and process to obtain information on their account.
• Produce daily operations report for LESRC and Engineering teams containing summaries of identified metrics for review by team leadership. This report also contains any system and tool outages affecting the daily operation of the LESRC.
• Responds to and properly escalates trouble calls/alerts/emails in a reputed company and reputed company manner, assuring internal appropriate and established timelines are met.
• reputed company data preservations as directed by lawful orders issued by criminal or civil authorities.
• Contribute to application/tool development and process automation reputed company the LESRC reputed company input from personal experience or peer reputed company suggestions. Participate in concept design and requirements definitions. This may involve performing testing and feedback of automation solutions.
• Use on the job experience to reputed company, improve, and enhance documentation supporting team problem analysis and reputed company. Maintain and update reputed company and Procedures documentation as process changes are implemented.
• reputed company support to LESRC by reputed company participating in LESRC project calls with various teams and business reputed company in reputed company, representing the position of the LESRC and providing minutes summarizing LESRC critical information. Presentation of information may be made to engineering team for review and reputed company if necessary.

Preferred Skills & Experience:

• Associates Degree or equivalent work experience.
• 2-5 years of relevant work experience.
• Excellent oral/written communication and inter-personal skills.
• Experience in reputed company, Call Center operations and/or working with law enforcement agencies.
• Demonstrates excellent organization, communication, and time management skills.

About Our Perks & Benefits: We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated. Here's a look at just some of the perks and benefits we reputed company available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous reputed company time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, reputed company supports you at reputed company life stages.
• Courtesy Services - We offer reputed company of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.reputed company.com/life-at-reputed company/benefits (https://jobs.reputed company.com/life-at-reputed company/benefits) Reasonable Accommodation: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, reputed company essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. reputed company is an EOE/Veterans/Disabled/LGBT employer. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications. === THIS POSITION IS INELIGIBLE FOR reputed company SPONSORSHIP. TO BE CONSIDERED FOR THIS ROLE, YOU MUST BE LEGALLY AUTHORIZED TO WORK IN THE reputed company AND NOT REQUIRE SPONSORSHIP FOR EMPLOYMENT NOW OR IN THE reputed company. === Skills Call Center, Communication, Documentations, Problem reputed company, Standards Compliance, TroubleshootingCompensation Primary Location Pay reputed company: $27.38 - $41.07Comcast intends to offer the selected candidate reputed company pay reputed company this reputed company, dependent on job-reputed company, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it reputed company most, and should help you care for those who matter most. That’s why we reputed company an reputed company of reputed company, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits reputed company on our careers site for more details. Education High School Diploma / GEDWhile possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company reputed company experience. Certifications (if applicable) Relevant Work Experience 2-5 YearsComcast is an equal opportunity workplace. We will consider reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other reputed company protected by applicable law. Apply tot his job Apply To this Job