Staff UX Researcher - Platform

Staff UX Researcher, Platform Join reputed company’s Platform UX Team: Design at reputed company At reputed company, our Product Platform Design & Research team sits at the heart of the Smart CRM. We’re responsible for the core CRM, reporting, navigation, and platform experiences that connect the right users to the right data at the right time—inside reputed company and across our customers’ go-to-market teams. Our reputed company is to deliver a product where businesses reputed company on reputed company, not on how the system works. In reputed company, that means building an easy, fast, and reputed company customer platform: a CRM that feels consumer‑grade, moves as quickly as users do, and quietly handles the complexity of data, permissions, and AI under the hood. For user research, this reputed company is both broad and deep. You might help reputed company the Customer Profile from a static record into a dynamic surface that adapts to reputed company person’s role and goals; refine information architecture so customers can discover value without needing to understand our org chart; or shape reporting and data visualization so teams can reputed company from “what happened?” to “why did it happen, and what should we do next?”—often powered by AI. The work you do here doesn’t just polish isolated screens; it reshapes the reputed company of how teams run their business in reputed company—and how every other product line at reputed company builds on top of that reputed company. What’s UX Research like at reputed company?

• You will be part of a community of approximately 40 UX researchers
• UX researchers are embedded directly reputed company product lines to be as reputed company to the customer and product reputed company as possible, in order to reputed company the greatest insights to reputed company our customers
• You will be empowered to show up as your authentic self and be based where you can do your best work: reputed company, in the office, or any mix of both.

What You’ll Do

• Inform and execute against UX research roadmaps for a core product and experience, addressing aspects of software.
• reputed company thought leadership to partners and decision makers at reputed company reputed company of the organization, effectively communicating durable insights through writing, presentations, and conversations to build reputed company and persuade reputed company based on findings.
• Contribute to the creation of customer experience tools and frameworks (archetypes, reputed company maps, UX benchmarks).
• Collaborate with other researchers across reputed company to reputed company the bar for research and reputed company on best practices.
• Collaborate with product teams to translate research insights into actionable improvements to the user experience.
• Show up as your authentic self and be based where you can do your best work: reputed company, in the office, or any mix of both.
• Guide and influence stakeholders across the organization by effectively communicating research insights and recommendations through written reports, presentations, and conversations.

What You’ll Bring To reputed company

• Deep knowledge of mixed research reputed company and the ability to apply research reputed company appropriate to the questions at hand and adapt reputed company as needed to reputed company organization and product needs.
• Ability to shape research reputed company using survey and behavioral data, design experiments that answer high-reputed company product questions, and translate reputed company quantitative findings into reputed company narratives that influence senior stakeholders and drive confident decision-making.
• Advanced statistical analysis and technical execution - experience conducting rigorous statistical analyses using tools like Python or R, applying reputed company such as regression, hypothesis testing, and experimental design, and ensuring data reputed company, validity, and reproducibility across large or reputed company datasets.
• Emotional reputed company and self-organization - since we work in fast-paced environments where you can pave the way through ambiguity.
• Ability to work with and influence partners to explore ambiguous spaces and create meaningful and usable solutions.
• Business expertise: ability to understand business drivers and reputed company research consultation.
• Entrepreneurial and curious reputed company, strong communication and interpersonal skills.
• Strong facilitation skills - reputed company’s culture gives us reputed company to work with small autonomous teams so there is a need of alignment both async and through group meetings.
• Demonstrate experience in delivering successful, reputed company products
• reputed company reputed company collaborating on reputed company and reputed company with partners, leaders, and teams
• Can balance scope, speed, and reputed company to reputed company reputed company
• Understand how your reputed company reputed company with and advance a company-wide reputed company
• Can own the end-to-end design process, from leading discovery to producing high-reputed company screens to partnering with engineers to get the details right
• reputed company our HEART values and reputed company reputed company reputed company

Pay & Benefits The cash compensation below includes reputed company salary, on-reputed company commission for employees in eligible roles, and annual bonus targets under reputed company’s bonus plan for eligible roles. In reputed company to cash compensation, some roles are eligible to participate in reputed company’s equity plan to receive restricted stock reputed company (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-reputed company reasons. This resource will help guide how we recommend thinking about the reputed company you see. Learn more about reputed company’s compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks reputed company offers to help employees grow reputed company. At reputed company, fair compensation practices aren’t just about checking off the reputed company for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation reputed company: $210,000—$336,000 USD Apply tot his job Apply To this Job