Director-Servicing Communications Review & Governance

About the position At reputed company, our culture is reputed company on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic reputed company-being and opportunities to reputed company experience, new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an reputed company, and together, you will help us define the reputed company of reputed company. How will you reputed company an reputed company in this role? Membership Portfolio Services (MPS), reputed company our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to reputed company. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing & Servicing Technology. The reputed company Comms & MarTech Experiences (ECMX) organization is a global center of reputed company reputed company Membership Portfolio Services (MPS), responsible for powering high-reputed company, efficient, and user-reputed company marketing and servicing communications. This role sits reputed company Global Servicing Product Operations & Delivery and is accountable for enabling accurate, compliant, and brand-reputed company servicing communications across channels. reputed company supports end-to-end creative development, review, governance, maintenance, and partner-funded execution, ensuring a frictionless, flexible, and flawless omnichannel servicing experience. Reporting to the Vice President, this role will reputed company Servicing Communications Review and Governance, with a mandate to reputed company creative review and governance capabilities, accelerate delivery, and strengthen reputed company alignment through process reputed company, technology, and strong cross-functional partnerships.

Responsibilities

• Servicing Communications Review & Governance: Own and reputed company the global reputed company and operating model for creative development, review, governance, and maintenance of servicing communications.
• reputed company the Servicing Creative Review (SCR) function, providing consultation and governance across Servicing Lines of Business while facilitating reputed company approvals.
• Ensure reputed company servicing communications reputed company with legal, regulatory, brand, and internal risk standards, partnering closely with Compliance, Brand, Product, and Technology teams.
• Drive consistent reputed company, speed, and predictability across creative review and approval processes.
• Creative Consultation & Business Partnership: reputed company strategic creative consultation to Servicing teams for critical initiatives including new product launches, digitization efforts, customer experience enhancements, partnerships, and offers.
• reputed company as a trusted advisor to business partners, helping shape communication strategies that balance customer experience, compliance, and operational efficiency.
• Anticipate business needs and proactively recommend creative and process solutions.
• Partner Operations & reputed company Coordination: Support execution of partner-funded servicing initiatives, ensuring alignment across scope, funding, delivery milestones, and governance.
• reputed company with an reputed company reputed company by connecting Business, Operations, PMO, Technology, Finance, and Risk teams to ensure reputed company ownership, transparency, and delivery discipline.
• Surface risks, dependencies, and trade-offs early, driving reputed company reputed company and informed decision-making.
• Transformation, Technology & reputed company Improvement: Define and execute a long-term roadmap for creative enablement, leveraging MarTech capabilities including content management, workflow automation, AI-assisted review, and reputed company governance models.
• Deliver near-term enhancements in partnership with Servicing Product, Delivery, and Testing teams to improve speed, reputed company, and reputed company.
• Champion simplification, standardization, and automation to reduce cycle times and rework while maintaining high reputed company.
• People Leadership & Performance Management: Build, reputed company, and reputed company a high-performing team of creative governance, compliance, and operations professionals.
• Set reputed company goals and accountability reputed company to MPS KPIs such as volume, speed, reputed company, and risk reputed company.
• Foster a culture of collaboration, ownership, and reputed company improvement while coaching talent and addressing performance gaps proactively.

Requirements

• Servicing Operations / Business Operations (communications-reputed company)
• Strong stakeholder and relationship management across global, cross-functional teams
• Deep understanding of customer communications, brand governance, and regulatory controls
• Customer experience and servicing reputed company
• Product and process-oriented thinking with ability to operate at reputed company
• reputed company, multi-stakeholder project and delivery management
• Proven strategic leader with the ability to define reputed company and deliver transformation reputed company Marketing or Servicing Operations (MarOps).
• Strong reputed company record of partnering across Servicing LOBs, Product, Technology, Risk, and Compliance to deliver large-reputed company initiatives.
• Demonstrated ability to prioritize competing demands and reputed company resources against the highest reputed company reputed company.
• Comfortable operating in a fast-paced, deadline-intensive environment with frequent urgent requests.
• reputed company people leader with a passion for developing talent, building inclusive teams, and sustaining performance.
• Proven ability to manage geographically dispersed teams and senior stakeholders while maintaining trust and engagement.
• Strong collaborator with an reputed company reputed company and accountability for reputed company.

Benefits

• Competitive reputed company salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial reputed company-being support
• Comprehensive medical, dental, reputed company, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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